cancel
Showing results for 
Search instead for 
Did you mean: 

Emails will not send

vmficw
On our wavelength

For the past 2 days nobody in my house has been able to send emails from their @ntlworld.co email addresses. Can receive OK but not send. Get various errors that suggest the SMTP server is not responding. This is the same with any email client, on any piece of equipment and from any location.

Also cannot get into the web browser page to access email. Cannot even get the login page for that. Just says not responding.

All other email accounts work perfectly well. gmail, hotmail, etc.

Can anyone help. Does Virgin actually know they have a problem?

 

19 REPLIES 19

vmficw
On our wavelength
ntlworld.co should read ntlworld.com.
Sorry about the typo.

jpeg1
Alessandro Volta

Do you have a Virginmedia broadband account? Can you log into it? Are those email addresses listed under that account? 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

vmficw
On our wavelength

It is nothing to do with my account. They are all valid ages old addresses. It is a server problem at virgins end but they don't seem to know or be addressing it. And I cannot sign in to the account properly. That is very hit and miss

Graham_A
Very Insightful Person
Very Insightful Person

@vmficw   The direct link to the VM Mail webmail page is: https://mail2.virginmedia.com/

Email clients indicating an issue with SMTP servers often do not identify the real cause of the issue.  It could be that the email accounts concerned have been locked by the VM security team or that the sending IP address has been listed on a spam blocklist in which case VM will not allow email to be sent from that address using a VM or legacy email address.

If you can successfully send from the email address concerned when using a mobile data connection but not the home broadband that will be a good sign that it is a spam blacklist issue.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

用心棒
Very Insightful Person
Very Insightful Person

It would be helpful to see what, if any, error code is returned by the SMTP server in this situation. From a desktop or laptop device open a Command Shell in Window or otherwise a Terminal. and enter the following where username:password is replaced with your email address and password, i.e. richard.branson@virginmedia.com:Y54kpX5g:

curl -v smtps://smtp.virginmedia.com -u username:password

Do not post the resulting output here but instead review it for possible reported causes, i.e. VM error code; choosing to ignore this advice and posting the output here unredacted or incorrectly redacted may reveal your email address, password and / or public IP Address.

FYI if there is no issue then you should see the following output from the curl command:


> AUTH PLAIN
< 334
> [Redacted]
< 235 2.7.0 SMTP350 Authentication successful for user [Redacted]
> HELP
< 214-2.0.0 This is cmsmtp ESMTP service help
214-2.0.0 This is cmsmtp ESMTP service help
< 214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
< 214-2.0.0 For local information send email to Postmaster at your site.
214-2.0.0 For local information send email to Postmaster at your site.
< 214 2.0.0 end of HELP info
214 2.0.0 end of HELP info
* Connection #0 to host smtp.virginmedia.com left intact

Otherwise unsuccessful will look similar to the following:


> AUTH PLAIN
< 334
> [Redacted]
< 525 5.7.13 Authentication Denied (VM320)
* Closing connection 0
* TLSv1.2 (OUT), TLS alert, close notify (256):
curl: (67) Login denied

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click helpful.jpeg Mark as Helpful Answer and solved, or use thanks.jpeg Kudos to say thanks

vmficw
On our wavelength

Here is the output from the shell command

 

* Trying 212.54.56.51:465...
* Connected to smtp.virginmedia.com (212.54.56.51) port 465 (#0)
* schannel: disabled automatic use of client certificate
* schannel: next InitializeSecurityContext failed: Unknown error (0x80092012) - The revocation function was unable to check revocation for the certificate.
* Closing connection 0
curl: (35) schannel: next InitializeSecurityContext failed: Unknown error (0x80092012) - The revocation function was unable to check revocation for the certificate.

vmficw
On our wavelength
I won't send via any medium whether data via phone, wifi, wired ethernet. It's a server related issue.

vmficw
On our wavelength
Graham_A,
Your link to the webmail page does not function. Nothing loads and times out.

Graham_A
Very Insightful Person
Very Insightful Person

@vmficw wrote:
Graham_A,
Your link to the webmail page does not function. Nothing loads and times out.

The link works fine for me so the the fault that you are having accessing it would appear to be at your end.  

 

 

 

 

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks