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How to delete an email that's hacked

Jojo007
Joining in

,

I am no longer a virgin media customer. Someone has hacked into my old ntlworld email account which is still running. I am receiving all kinds of strange emails and they appear to be attempting to access other accounts via this old email address. How can I get this email account deleted please?

I can send and receive emails on this account via my phone. I cannot access it any other way as Virgin say they don’t recognise the email address. For this reason I cannot log on and delete the account myself.

I have tried phoning and web chatting to Virgin staff but to no avail. All I get from them is that the account will be deleted after 90 days of my account closing. 3 years on it appears to still be going strong.

Any help or advice greatly received.

1 ACCEPTED SOLUTION

Accepted Solutions

Adri_G
Forum Team (Retired)
Forum Team (Retired)

Hey Jojo007, thanks for reaching out on our help forum and a warm welcome to the community.

We're sorry to hear of the issues with your email account, please rest assured we can help out.

We wish to advise the above message you've posted as received is a standard message used in these cases to cause panic.

I will send you a PM here shortly so we can have a look and assist with this.

Please, check the top right-hand side of our page to find a purple envelope.
Click on this and you'll see my message.

Adri
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


See where this Helpful Answer was posted

2 REPLIES 2

Jojo007
Joining in

Hi

My ntlworld email account has been hacked. I phoned virgin and was informed because I wasn't a customer anymore they couldn't access my account after 90 days of leaving them. 

I want someone to help me please just to delete this email address and password all together.

Please see below email I received.

Hey (This states my email address)

I have to share bad news with you.

Approximately few months ago I have gained access to your devices, which you use for internet browsing.
After that, I have started tracking your internet activities.
Some time ago I hacked you and got access to your email accounts (This bit states my email address)
Obviously, I have easily hack to log in to your email.

Your password: (This part states my password)

One week later, I have already installed Trojan virus to Operating Systems of all the devices that you use to access your email.
In fact, it was not really hard at all (since you were following the links from your inbox emails).
All ingenious is simple. 😃
This software provides me with access to all the controllers of your devices (e.g., your microphone, video camera and keyboard).
I have downloaded all your information, data, photos, web browsing history to my servers.
I have access to all your messengers, social networks, emails, chat history and contacts list.
My virus continuously refreshes the signatures (it is driver-based), and hence remains invisible for antivirus software.

Likewise, I guess by now you understand why I have stayed undetected until this letter...

While gathering information about you, I have discovered that you are a big fan of adult websites.
You really love visiting porn websites and watching exciting videos, while enduring an enormous amount of pleasure.
Well, I have managed to record a number of your dirty scenes and montaged a few videos, which show the way you **bleep** and reach orgasms.

If you have doubts, I can make a few clicks of my mouse and all your videos will be shared to your friends, colleagues and relatives.
I have also no issue at all to make them available for public access.
I guess, you really don't want that to happen, considering the specificity of the videos you like to watch, (you perfectly know what I mean) it will cause a true catastrophe for you.

Let's settle it this way:
You transfer $400 USD to me (in bitcoin equivalent according to the exchange rate at the moment of funds transfer), and once the transfer is received, I will delete all this dirty stuff right away.
After that we will forget about each other. I also promise to deactivate and delete all the harmful software from your devices. Trust me, I keep my word.

This is a fair deal and the price is quite low, considering that I have been checking out your profile and traffic for some time by now.
In case, if you don't know how to purchase and transfer the bitcoins - you can use any modern search engine.

Here is my bitcoin wallet: bc1q9ql3ge47swckpsq2k9h939huc2pxdzupkzcehc

Things you need to avoid from doing:
*Do not reply me (I have created this email inside your inbox and generated the return address).
*Do not try to contact police and other security services. In addition, forget about telling this to you friends. If I discover that (as you can see, it is really not so hard, considering that I control all your systems) - your video will be shared to public right away.
*Don't try to find me - it is absolutely pointless. All the cryptocurrency transactions are anonymous.
*Don't try to reinstall the OS on your devices or throw them away. It is pointless as well, since all the videos have already been saved at remote servers.

Things you don't need to worry about:
*That I won't be able to receive your funds transfer.
- Don't worry, I will see it right away, once you complete the transfer, since I continuously track all your activities (my trojan virus has got a remote-control feature, something like TeamViewer).
*That I will share your videos anyway after you complete the funds transfer.
- Trust me, I have no point to continue creating troubles in your life. If I really wanted that, I would do it long time ago!

Everything will be done in a fair manner!

One more thing... Don't get caught in similar kind of situations anymore in future!
My advice - keep changing all your passwords on a frequent basis

How can I buy Bitcoin?
Check out this sites:
REMOVED 

[MOD EDIT: Inappropriate Hyperlink removed, please review the Forum Guidelines]

Adri_G
Forum Team (Retired)
Forum Team (Retired)

Hey Jojo007, thanks for reaching out on our help forum and a warm welcome to the community.

We're sorry to hear of the issues with your email account, please rest assured we can help out.

We wish to advise the above message you've posted as received is a standard message used in these cases to cause panic.

I will send you a PM here shortly so we can have a look and assist with this.

Please, check the top right-hand side of our page to find a purple envelope.
Click on this and you'll see my message.

Adri
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs