Email
For all Virgin Media Mail questions.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

smtp2go_namesco_spf_dkim_3
ravenstar68 by Very Insightful Person
  • 37760 Views
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 67019 Views
  • 0 replies
  • 86 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

outopt.JPG tbirdsave.JPG
ravenstar68 by Very Insightful Person
  • 48679 Views
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 51193 Views
  • 8 replies
  • 7 kudos

Email locked

My email account has been locked for over a week now for unspecified reasons. I was told this morning that I would be able to unlock it by resetting my password on the Virgin Media app but I cannot get this to work. Can anyone who has had a similar i...

Email not working

My emails stopped working last night with an error message saying I needed to add a password to my settings even though one is already there. When I logged into My Virginmedia this morning it was asking me to renew my contract so presume this is the ...

SL46 by On our wavelength
  • 3470 Views
  • 7 replies
  • 0 kudos

Can’t verify email

Hi!Im trying to verify my email for my virgin media, every email i get when I click the link straight away it says verification link expired, I have tried this about 10 times now if anyone can help thank you  

Will I lose email access?

Hi, to get a better deal I'm having to cancel the account which is in my wife's name, & open a new one in my name. Will I have a new email address & will that mean I lose access to my old email address? Cheers for any help. 

stuwho34 by Joining in
  • 2875 Views
  • 4 replies
  • 0 kudos

Hacked Email - how can I see what was sent

HiMy husband's ntlworld.com email account has been hacked, we've changed passwords and that for Facebook etc that appear to have been changed.I've started seeing rejected email notifications and from the titles am a bit concerned about what is being ...

LWebb77 by Joining in
  • 381 Views
  • 1 replies
  • 0 kudos

Virgin media web email account not working

I have an issue with my additional Virgin web email account. It gives me a message that says: "The entered credential or authentication information does not work or are no longer accepted by provider. Please change them." I cannot fix this. I was in ...

Email Password reset and Data Protection

Hello All,After a bad 2 weeks of hours on the phone and miscommunication, we finally managed to reset a password on a ntlworld.com account. I believe this account had its password reset by persons unknown.First time it was reset to something very sil...

deepagan by On our wavelength
  • 696 Views
  • 6 replies
  • 0 kudos

Email down AGAIN this morning!!!

so, no access to email again today. Webmail states :  'Unable to connect to e-mail server. Possible reasons: The e-mail server is (temporarily) down or there are network connection problems. Please try again in a few minutes'. If I try with Windows m...

HughJarsse by Knows their stuff
  • 10472 Views
  • 42 replies
  • 9 kudos