ahrbee
Fibre optic
Joined 11 years ago
User Profile
User Widgets
Contributions
Re: Email down? Unable to connect Mac Mail or via Safari web browser
I would only log in via the recognised Virgin Media page. I logged into My Virgin Media via the normal VM web page but once into my account, everything was locked. I was unable to proceed to Mail or anything else. It is just hanging. Not even able to log out.813Views0likes0CommentsRe: Trying to forward a VM phishing team a phishing email but it won’t send
I accept that VM is aware of this scam e-mail so my question is: why does VM not stop it? VM has been aware for a few weeks but still this junk still gets through. The 'Duncan Watkins' junk is very obvious, goes into my junk folder and gets erased; but I have just had another junk e-mail, potentially more dangerous, which it would seem VM is aware of but let through. I don't get worried about this stuff but I imagine others might. Better if VM, when aware, acted to stop it at source. I hope report@phishing.gov.uk does a better job; but who knows?468Views0likes1CommentRe: Trying to forward a VM phishing team a phishing email but it won’t send
As I said, I did forward this junk to Virgin's phishing e-mail address [phishing@virginmedia.com]. It bounced back and it has done so again today. So, if Virgin already knows this is junk (it is very obviously junk), why does it not stop it?1.3KViews0likes1CommentRe: Trying to forward a VM phishing team a phishing email but it won’t send
I have recently been getting a rogue e-mail from so called 'Duncan Watkins', delivered to junk. I forwarded it to Virgin (from whence it bounced back) and to Action Fraud. I understand that Virgin may already know about this attempted scam but why does it not stop this e-mail being delivered? Now we are back to 'normal' working after the holidays, hopefully it will be sorted.1.4KViews0likes1CommentRe: Email, passwords, accounts, and non-virgin email addresses
Thank you Graham. You are seemingly more aware of the VM system than the VM person that I have been dealing with. I am pleased to see that there is an explanation and a procedure for complying. It is sad that customers were not informed directly by VM of this change and what we need to do. The procedure seems straightforward, almost too straightforward. Once my [primary] account username has been changed to say a gmail email address, does my primary account password need to be updated? As far as I can see, this change does not require a new 4 word password for mail apps such as MAIL and outlook. Is this the case? Thank you again for being very insightful.2.2KViews0likes2CommentsRe: Email, passwords, accounts, and non-virgin email addresses
I am not an expert but I have had similar issues. I understand that, following a change of policy (that we customers were not told about), we do need separate non VM e-mail addresses to use as usernames for each VM email address. I have requested a link to a VM webpage outlining this major policy change and instructions as to how to comply; but I have been told by VM there is not one - and one is not needed!!! Personally, I think we customers should be the judge of that - and it is a disgraceful lack of customer care by VM. I have been looking for a simple straightforward procedure to change a username - and to date have not found one despite asking on this forum and through a VM person. If anyone can help in this respect, I am sure many customers would be very grateful. If you have email addresses that are seldom used and have to create gmail or other accounts for each one, perhaps it would be easier just to use the other account and close the VM secondary accounts. Perhaps this is actually the VM strategy to get us to move away from VM email. If so, I think it short-sighted because an email address is one reason for us staying with VM. Hopefully, a VM moderator or VIP will answer this more thoroughly and we can all benefit.2.2KViews0likes1CommentHow do I Change Primary Account Username?
I have just learnt that the new policy is that any My Virgin Media username now has to be a non VM email. I am told that I now have to change the usernames on each of my VM email addresses to a non VM email address. I am unaware of any official notification of this important change from VM to any of my email addresses. I would have regarded this as essential. I heard of this because my secondary account was locked and I had to go through many hoops to unlock, including changing the secondary account username to a non-VM account. I am now told that I must go through the same hoops to change my primary account username to a non-VM email address. I only have one non-VM email address, used for the secondary account, so I must create a new one. So, instead of 2 active accounts, I must now have 4. Is there an up-to-date page on VM detailing this policy change and exactly how the change can be made without massive hassle?764Views0likes1Comment