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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Resolved! Existing email password

Hi, i have had to delete my ntlworld email account on mac mail as the folders  disappeared , albeit emails were getting through to the inbox. All i want to do is view my existing email password to set this up again on my mac and be able to view all t...

Resolved! NTL email problems

Does anyone know how to move an old ntlworld email address to my new Virgin media account?Thanks

Ellen_HX by Joining in
  • 3 replies
  • 0 kudos

Forbidden 403 when try to access webmail

Still hoping to get advice from Virgin about fact that I cannot access the webmail page for a blueyonder address due to a blank Forbidden page coming up instead.. Read a suggestion that I should change passwords. However when I look at the Virgin pro...

sdu60 by On our wavelength
  • 1 replies
  • 0 kudos

email - unable to send/receive one device

Hi  -  I am unable to send or receive emails in an email program on my laptop. I have four email addresses on the laptop, three work ok one doesn't.  The account that doesn't work is OK on my phone and using the VM webmail. It is just the one account...

GeofffH by Tuning in
  • 1 replies
  • 0 kudos

Resolved! Need Access to Locked Email Account – Now Urgent

HiI really need help ASAP.My wife is the Legal Guardian to both of her twin brothers and manages their affairs through her email. One has just been admitted to hospital and I really need to get email access restored.My VM account was locked a few day...

JW54 by Tuning in
  • 5 replies
  • 0 kudos

SMTP failure

I am trying to set up blue yonder email on my iPhone, I get SMTP failure when setting up Virgin media, please help. I am usingsmtp.virginmedia.comSSLport 465i have tried everything, but SMTP continues to fail. Note that I am using the “App password” ...

Resolved! Long established email address suddenly disappeared

I am currently unable to access my Virgin Media account online by logging in with my primary email address and password.When I contacted customer support, I was told that the email address does not exist even though I have been using th...

my ntworld account has been compromised

My ntlworld account has been in the hands of hackers and is being used for identity theft and fraudI first reported it to VM almost two months ago and asked for my email address to be shut down, as instructed by the police, who are investigating my c...