For all Virgin Media Mail questions.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 14 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 75 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

outopt.JPG tbirdsave.JPG
ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Resolved! Deleted secondary email address

Hi,I have accidentally deleted my wife's email address, which was a secondary address on my primary account.Is it possible for that to be reinstated please? email suspended

I am desperate for help recovering my lost email account. Using a disc I set up my email address around 23 years ago and have used it ever since as my sole email. My inbox contains all my contacts to friends, memberships, insurances - basi...

Fi-jons by Joining in
  • 2 replies
  • 0 kudos

How do I create a new email address?

Hil.I have been with this company for around 20 years. I still have a blueyonder account, and all working well. However, can someone point me to how to create a new Virgin email here?RegardsShaun

ShaunyG by Tuning in
  • 8 replies
  • 1 kudos

Resolved! Closing Email Accounts

How do I close my Virgin Media ( email accounts?

Anonymous by Not applicable
  • 6 replies
  • 0 kudos

Email password probs

Good Morning,My account was suspended due to suspicious activities last month . I was told to run a antivirus check and make sure everything was ok. I did this everything is all good. My email is now back up and running. My problem though is, I remov...

bensonfive by On our wavelength
  • 4 replies
  • 0 kudos

Cannot access secondary account

My wifes secondary account can't be accessed, it is listed but will not respond. I have changed my primary password but the secondary does not appear to have changed & so will not connect to server. Can I please have access to the secondary account, ...

DKM1 by Joining in
  • 1 replies
  • 0 kudos

Original Email Address Inactive.

I keep an eye on my elderly neighbours VM bill as he's never used broadband or email ever. He has TV and landline only.I set him up anonline account and use one of my email address for communication, bills etc. My query is his original username i.d e...

Some emails not downloading to my pc but are on the webmail

Some of my ntlworld emails are not downloading to my pc but if I go onto webmail they are there. I find this awkward having to sign in to virgin to check if an important email hasn't been downloaded. This happened again today when I didn't get emails...

Quezzers by On our wavelength
  • 2 replies
  • 0 kudos

Unable to connect to 2 of my secondary email accounts

Yet again I'm unable to connect to 2 of my secondary email accounts.I get this message on both of themThe entered credential or authentication information does not work or are no longer accepted by provider. Please change them.Unable to change passwo...

BVNTL by On our wavelength
  • 13 replies
  • 0 kudos

Resolved! Is this Virgin Message a scam?

I have just received this email, I assume that it is a scam.It comes from "FEEDBACK" but gives the impression of being associated with Virgin because it appears to be sent to  a mailing list as it is addressed to "" with my ema...

craibh by On our wavelength
  • 3 replies
  • 0 kudos