Hello
I have a new phone and cannot access my blueyonder or virginmedia email addresses.
I have forgotten the passwords, and when following the help on website for forgotten passwords, it goes not recognise the accounts, they are both sub accounts, and now not showing on the main account. I can still send/receive emails from the relevant addresses.
Please help
Forum TeamHi forres1,
We're sorry to hear you're having some issues accessing your email on a new device.
You'll need to set an app password please.
If you're the account holder, please sign in to My Virgin Media here
Go to Account settings, then Account details
Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
Then, under Virgin Media Mail app password tap Get password
Continue the flow and a new secure password will be generated, and the mailbox unlocked
Update any third-party apps that may be use to access your Virgin Media Mail emails with this new app password.
If you have any questions, please pop back to us and we'd be happy to help.
Hello, thanks for getting in touch, unfortunately I have forgotten my password, and can only access it on the old device. When my wife who has the main account signs in, the email addresses do not show as sub accounts. Really not sure what to do, but really need full access to the email addresses on my new device.
