Hello
I have a new phone and cannot access my blueyonder or virginmedia email addresses.
I have forgotten the passwords, and when following the help on website for forgotten passwords, it goes not recognise the accounts, they are both sub accounts, and now not showing on the main account. I can still send/receive emails from the relevant addresses.
Please help
Forum TeamHi forres1,
We're sorry to hear you're having some issues accessing your email on a new device.
You'll need to set an app password please.
If you're the account holder, please sign in to My Virgin Media here
Go to Account settings, then Account details
Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
Then, under Virgin Media Mail app password tap Get password
Continue the flow and a new secure password will be generated, and the mailbox unlocked
Update any third-party apps that may be use to access your Virgin Media Mail emails with this new app password.
If you have any questions, please pop back to us and we'd be happy to help.
Hello, thanks for getting in touch, unfortunately I have forgotten my password, and can only access it on the old device. When my wife who has the main account signs in, the email addresses do not show as sub accounts. Really not sure what to do, but really need full access to the email addresses on my new device.
Hello, I am the main account holder
Forum TeamHi EmmaGill,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having issues logging in to My VM to create an app password. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security.
I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
You have to forget about “secondary accounts” as these are no longer being used. Every mailbox is now a separate entity and requires a 3rd party email address to access. It’s all part of VM’s security changes. So if you had 1 primary account and 2 secondary accounts, you will now need 3 3rd party email addresses to manage these mailboxes.
