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steve4180's avatar
steve4180
Tuning in
2 years ago
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Email Non-Delivery - @blueyonder.co.uk Email Addresses

It appears that email sent from my '@blueyonder.co.uk' Virgin Media email address to my wife's '@blueyonder.co.uk' email address is not being received, although it is shown as sent in my outbox. I have no similar issues with email sent to other email domains or non-blueyonder addresses. Any advice on a resolution of this apparent non-delivery issue between our blueyonder email addresses would be gratefully received. Thanks.

Steve

  • Sabrina_B's avatar
    Sabrina_B
    2 years ago

    Hi steve4180 👋.

    Thanks for reaching back out to us. Apologies for the issues you are having with your emails, have you been able to fully resolve this or do you require further assistance? 

    Let us know. 

    Sabrina

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  • 用心棒's avatar
    用心棒
    Very Insightful Person
    2 years ago

    Have you checked the following from your wife's email account in webmail:

    • âš™ > E-Mail > Blacklist does not list your email address
    • âš™ > E-Mail > Filter Rules does not contain a rule that would match against your email messages
    • Spam folder does not contain missing message

    -- 
    I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
    Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

    • steve4180's avatar
      steve4180
      Tuning in
      2 years ago

      Yes, already checked those before posting. Thanks for the response though.

  • steve4180's avatar
    steve4180
    Tuning in
    2 years ago

    I think I've now established that this issue relates to email forwarded from my '@blueyonder.co.uk' Virgin Media email address to my wife's '@blueyonder.co.uk' email address, although is still shown as sent in my outbox. Thanks.

    Steve

  • 用心棒's avatar
    用心棒
    Very Insightful Person
    2 years ago

    Good to read you have already pinpointed the issue to forwarded emails. Do you see any issues when manually forwarding those emails?

    • steve4180's avatar
      steve4180
      Tuning in
      2 years ago

      No, they 'send' as I would expect without any error etc.

      • steve4180's avatar
        steve4180
        Tuning in
        2 years ago

        Now getting 'An error occurred inside the server which prevented it from fulfilling the request' when I forward from within VM. Forwarding seems okay when done through the mail app on my iOS devices..

  • 用心棒's avatar
    用心棒
    Very Insightful Person
    2 years ago

    The forum team are best placed to look at this further and the issue has been flagged to them.