Hacked email account

Some starter suggestions here from VM

https://www.virginmedia.com/help/security/why-is-my-virgin-media-email-hacked

Have you re-used the email address and same password combination on any other online sites or services?

I you have, you should be changing those to a unique password for each one, changing security questions for each service and enabling 2FA where it is available.

A VM person should reply here, usually within a few days, and should help you regain control of the mailbox (if you still need it) or delete it if not.

Hi JulesD,

Thanks for posting and welcome to our community 😊

Sorry to hear of the issue with your emails, so I can get a few more details from you, I've popped you over a private message.

Alex_Rm