Looking for some help please.
I am a VM customer and need some old email addresses which are all still active attached to my new VM account. I used to be with Virgin, then left, and I am now back again.
I have my old and new account numbers so that's easy to help confirm who I am etc.
Anyone from VM able to assist, I've tried 150, but no luck.
The old account has been closed for 36 months plus, but the email addresses are still usable.
Thanks in advance.
I am not sure if you are aware but VM stopped issuing new email accounts over 3 years ago and since then new VM broadband accounts no longer come with "free" VM email accounts.
Also, 90 days after a VM broadband account is closed VM are meant to delete all the VM email emails that were linked to it. So, in theory your old VM email accounts should have been deleted 2+ years ago.
Therefore I don't know what VM's stance will be on linking your old email accounts to your new VM account. But you cannot assume it's a foregone conclusion that VM will, or indeed can, do it.
Indeed, VM's change of policy on providing email accounts means the future of the VM email service itself is in doubt. So personally, if I was in your position I would be looking to set up new email accounts with a dedicated email provider.
One of the Forum Team (VM staff who provide 1st line support on this forum) will be contacting you via this forum thread either today or tomorrow. They are best placed to help you.
Coenoby
Forum TeamHi squiddo
Welcome to the Community Forums.
There are a lot of restrictions when it comes to transferring emails from one account to another. From your description, the emails in your older account are what we would call orphaned and should have been deleted within the 90 days after your disconnection, which coenoby has kindly advised. Our email service is only available to customers with active broadband accounts, so the use of the emails has been available to you when you should not have been entitled to the service. Sometimes emails are removed when the system is 'swept' of any orphaned accounts, and there are sometimes when emails are missed out.
Emails are stored within the online account services, and it is the transfer of the online account services to another account which would includes any linked emails. As it has been 36 months as you say, since the account disconnected, the online account services may be inaccessible. Meaning we wouldn't be able to transfer this over. It's also important to understand that when transferring the online account and emails to another account, that both accounts are under the same account holder name, we are unable to transfer online accounts and email services to two accounts under different account holders.
If these emails are older emails, such as ntlword, blueyonder or virgin.net emails, I would highly recommend you save any important emails as soon as possible as there are always random 'sweeps', to remove orphaned accounts.
Let us know if you've any further questions on what we've advised above.
