Action needed: We are closing your email account
Dear All, This again. Both of my virgin.net email addresses received an email informing me... "As you no longer have Virgin Media services, your Virgin Media email address will become inactive. We’ll close your Virgin Media email account in 30 days on 5 July 2025, which means you won’t be able to access your inbox after that and the contents of your account will be removed and permanently deleted." I went through this in October last year, see Email account closure | Virgin Media Community - 5575366 and Virgin.net email addresses Blocked | Virgin Media Community - 5591660 As stated above, I have been an uninterrupted virgin.net / ntlworld.com / virginmedia.com customer since January 1997. Will somebody at Virgin Media please make a formal association between my legacy virgin.net and ntlworld.com addresses and my current Virgin Media account? I am still paying a three figure sum every month for Virgin Media services I am being told I no longer have. I regained access to my virgin.net mail boxes last October by resetting their passwords and hoped this wouldn't be an issue again. I still make minimal use of the mail server space allocated by using a POP3 connection and Outlook365. Thank you.Email cancellation victim
Please can someone help. I received the email advising me that my .net email account is going to be closed - I've used this for YEARS and do not want to set up a new account or have to download my emails. I am not the most tech savvy. What's most frustrating is that I HAVE an existing Virgin Media Broadband and TV account. From reading other messages, it sounds like I need to get my email linked to my media account. Help / advice needed asap please!
Virgin Media outgoing SMTP mail server error
Since mid-afternoon on the 25th June Outlook has been unable to send e-mail through Virgin Media's outgoing SMTP server for all of our virgin.net e-mail accounts. We receive the error... Task '*****.*******@virgin.net - Sending' reported error (0x800CCC78) : 'Cannot send the message. Verify the e-mail address in your account properties. The server responded: 530 5.1.0 Authentication Required (VM401)' I have also been contacted by customers in Basingstoke who are also experiencing the same issue. P.S. Incoming e-mails via POP3 are working fine. Is anyone else experiencing this problem and is aware of what's going on?
No Webmail Access for @virgin.net
Hi, @ModTeam can you please help? I have seen multiple posts about not being able to access email via mail.virginmedia.com on a browser due to a known error which was apparently fixed (F011312129) I am having the same/similar issue, I have a @virgin.net email account, likely for 15+ years. Upon trying to log in, I am being told my email account does not exist, yet I am still receiving emails on my Outlook app on Android mobile device? I have tried to log in on Chrome and Edge on a desktop computer running Windows 11, 64-bit OS. Not sure what else to do as I believe the issue is on your side with a possible oauth issue. I have contacted Virgin Support via WhatsApp and have been told "there is nothing much that we can do about this". Screenshot of conversation including above quote can be provided.
