Mail being blocked
Hello, We're a sender trying to get in touch with the postmaster team at Virgin. Emails have gone unanswered so this seems the only alternative. It seems our sending domain and/or sending IPs are being rate-limited by VM, which is leading to bounces. We receive temporary 400 errors, and so our system will automatically retry the messages at various intervals, and most of the mail eventually gets delivered, but there's still a portion that bounces with a 500 error. It's affecting users at virgin.net, virginmendia.com, ntlworld.com and blueyonder.co.uk. I will note that these are Virgin Media subscribers who have a previous relationship with us and have opted in to receive these messages, and many of them are not receiving them because of the aforementioned issues. I can't share the domain/IP publicly, but I would appreciate it if an admin or postmaster could contact me to get this issue sorted out or point in the right direction. Thank you!Not receiving all emails (virgin.net)
I signed-up to an online course today and found that I didn't receive a confirmation email, or any of the OTP emails that they send for logging in. I obviously checked they weren't going into my Spam folder, which they weren't. I contacted the course provider and they could see the messages failing to be delivered to my virgin.net address (Error: "retry time not reached for any host for virgin.net"). I gave them an alternate, non-Virgin email address to try instead, and their emails came straight through to that, which leads me to believe Virgin are dropping messages (perhaps due to over-aggressive spam filtering) without even flagging them as possible spam, or sending a notification to the user to let them know an email sent to them has been dropped at the server end. I've also had the exact same problem with an online shop I've used quite a few times, and I never receive any of their emails if I use my normal virgin.net email address. This is a major problem, as it means I have no idea what other emails you might also be failing to deliver to my Inbox.Action needed: We are closing your email account
Dear All, This again. Both of my virgin.net email addresses received an email informing me... "As you no longer have Virgin Media services, your Virgin Media email address will become inactive. We’ll close your Virgin Media email account in 30 days on 5 July 2025, which means you won’t be able to access your inbox after that and the contents of your account will be removed and permanently deleted." I went through this in October last year, see Email account closure | Virgin Media Community - 5575366 and Virgin.net email addresses Blocked | Virgin Media Community - 5591660 As stated above, I have been an uninterrupted virgin.net / ntlworld.com / virginmedia.com customer since January 1997. Will somebody at Virgin Media please make a formal association between my legacy virgin.net and ntlworld.com addresses and my current Virgin Media account? I am still paying a three figure sum every month for Virgin Media services I am being told I no longer have. I regained access to my virgin.net mail boxes last October by resetting their passwords and hoped this wouldn't be an issue again. I still make minimal use of the mail server space allocated by using a POP3 connection and Outlook365. Thank you.Email cancellation victim
Please can someone help. I received the email advising me that my .net email account is going to be closed - I've used this for YEARS and do not want to set up a new account or have to download my emails. I am not the most tech savvy. What's most frustrating is that I HAVE an existing Virgin Media Broadband and TV account. From reading other messages, it sounds like I need to get my email linked to my media account. Help / advice needed asap please!
Virgin Media outgoing SMTP mail server error
Since mid-afternoon on the 25th June Outlook has been unable to send e-mail through Virgin Media's outgoing SMTP server for all of our virgin.net e-mail accounts. We receive the error... Task '*****.*******@virgin.net - Sending' reported error (0x800CCC78) : 'Cannot send the message. Verify the e-mail address in your account properties. The server responded: 530 5.1.0 Authentication Required (VM401)' I have also been contacted by customers in Basingstoke who are also experiencing the same issue. P.S. Incoming e-mails via POP3 are working fine. Is anyone else experiencing this problem and is aware of what's going on?
No Webmail Access for @virgin.net
Hi, @ModTeam can you please help? I have seen multiple posts about not being able to access email via mail.virginmedia.com on a browser due to a known error which was apparently fixed (F011312129) I am having the same/similar issue, I have a @virgin.net email account, likely for 15+ years. Upon trying to log in, I am being told my email account does not exist, yet I am still receiving emails on my Outlook app on Android mobile device? I have tried to log in on Chrome and Edge on a desktop computer running Windows 11, 64-bit OS. Not sure what else to do as I believe the issue is on your side with a possible oauth issue. I have contacted Virgin Support via WhatsApp and have been told "there is nothing much that we can do about this". Screenshot of conversation including above quote can be provided.
