Forum Discussion

tonyp6's avatar
tonyp6
Tuning in
2 months ago

Virgin.net email - password incorrect

I have 3 devices (one Windows desktop, one iPad and an iphone) all accessing the same virgin.net email account. For the past week I have been unable to access my email account on my iPhone. The message i get is 'Password Incorrect'. I am able to access mail on my desktop and iPad. Any ideas please. I've tried in vain to talk or get help from Virgin Media who appear to have washed their hands of any email issues. The 150 number doesn't work and the 0345 454 1111 number is a robot who doesn't resister @email' as a problem. Thank you.  

email
password
virgin.net

5 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    31 days ago

    Hi tonyp6 

    Thanks for posting and welcome to the community. For third party email client, please try this;

    Sign into the My Virgin media account for the email concerned with your VMO2ID
    Select Account Settings
    Select Identity & Security Settings
    Select Manage your products
    Select Manage email app password
    Click on the blue button 'Get New Password'
    Make a note of the generated password. This is what you use in the mail apps along with the Virgin Media email address as the username.

  • tonyp6's avatar
    tonyp6
    Tuning in
    29 days ago

    Hi John_GS - I followed your advice and I now have Mail working on my iPhone and iPad. Thank you for your help - much appreciated!!!  

      • tonyp6's avatar
        tonyp6
        Tuning in
        27 days ago

        No thank you - email working perfectly after your advice.

        Grateful for your interest and help....Tony