Unable to access virgin.net email

Hi nikcalam, thank you for your post.

We're sorry to hear about the problem you're having 😔

I can see you spoke to the team prior to calling yesterday. What were you advised on that particular occasion? And are you any further forward with this since posting?

Please pop back to us at your earliest convenience.

Regards,
Daniel

Hi Daniel

Thanks for your reply.

I was I was told that technical would be looking to see why your system is unable to link or associate my virgin.net email address with my current live VM account. They asked my to try logging into webmail using my virgin.net email but the password was not recognised and when I tried to reset it the memorable info of date of birth and mother’s maiden name was not recognised either. I think it needs a password reset at your end but the reset email needs to go to my Gmail obviously as I can’t access the Virgin.net one at the moment. All of the notes should be on the system for that call and the other calls too

Thanks

VM has been, for some time now, purging non paying old users mailboxes.  If the mailbox is indeed "an old one", I wouldn't hold out much hope really.

I’ve been unable to login to my Virgin.net email since mid July as it was not associated with a live Virgin Media account as I login using my Apple email.

I had an old Virgin.net account that I was told I could keep when I signed up to ntlworld in the pre Virgin Media days. Recently I was told that the only way I could keep my original email address, in use since 1997, was if it was transferred to my 'current' account, which would wipe its email accounts out. I declined the offer. I had been able to continue to use my original account until the new login regime was put in place. I have been unable to associate that account with my new login because the web page I enter my account's details in at has a fault; namely the Area Reference Number input for 34 jumps to 31. 

I have just sent an email to my original address and it has been bounced as unknown. I fear the mailbox has been purged, which is annoying as I know I have been sent important documents since I have been unable to access it. I am very disappointed with VM's attitude to customer's email to say the least.

Hi nikcalam 

Welcome back to our forums, and sorry to hear you are having issues accessing your mailbox. We can understand your concern, and we want to do our best to clarify what may have gone on. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,