Forum Discussion

AMW80's avatar
AMW80
Joining in
16 hours ago

Not receiving all emails (virgin.net)

I signed-up to an online course today and found that I didn't receive a confirmation email, or any of the OTP emails that they send for logging in.  I obviously checked they weren't going into my Spam folder, which they weren't.

I contacted the course provider and they could see the messages failing to be delivered to my virgin.net address (Error: "retry time not reached for any host for virgin.net").  I gave them an alternate, non-Virgin email address to try instead, and their emails came straight through to that, which leads me to believe Virgin are dropping messages (perhaps due to over-aggressive spam filtering) without even flagging them as possible spam, or sending a notification to the user to let them know an email sent to them has been dropped at the server end.

I've also had the exact same problem with an online shop I've used quite a few times, and I never receive any of their emails if I use my normal virgin.net email address. This is a major problem, as it means I have no idea what other emails you might also be failing to deliver to my Inbox.

email
virgin.net

1 Reply

  • coenoby's avatar
    coenoby
    Very Insightful Person
    42 minutes ago

    AMW80​ 

    What you are describing has been an issue for a long time.   VM certainly do seem to have a very stringent policy checking incoming emails especially when it comes to auto-generated emails such as One Time Passwords for example.

    Over a period of several years this forum has had many posts from people reporting issues exactly the same as yours with those types of email not appearing in their VM email accounts. It affects all the VM domains, (virginmedia.com,blueyonder.co.uk, ntlworld.com) not just Virgin.net

    It would be a wise move for you to switch all  your online accounts that send you OTP, verification links or auto-generated confirmation emails over to your non VM email account.

    Also, bear in mind that VM stopped issuing new email accounts over 3 years ago and they are currently actively closing down VM email accounts that are not linked to a paid for service such as broadband.   Virgin.net accounts seem particularly at risk due to that fact that many of them started as stand alone dial up internet accounts rather than as part of a broadband account.

    So you should also think about moving over to your non VM email accounts  as your "go to" email account rather than your Virgin.net email account.😉

    Coenoby