My blueyonder email address cannot be accessed over the last 48 hours and when I put the requested password in it says it is incorrect (when I know it is correct). Despite almost an hour on the phone and live chat updates there is no clear way to resolve this without paying for gadget sure- which given that this is not an error our end unacceptable. Any ideas on ways round this as email address linked to pretty much all our apps from NHS to banking
I'm unable to access my blueyonder email with the same problem - it doesn't recognize my password. This has to be an issue on their end. Passing the buck to you by requesting you pay for a gadget is unacceptable.
That’s was after they told me that the problem they created would take 10 days to fix but could be ‘expedited’ by paying this amount - awful customer service, wouldn’t mind but the number they gave me to call was out of service :(
Your email accounts are connected to current VM broadband accounts?
VM won't help you if they are not.
Mine is.
They are, annoying riight!? Saw some other messages highlighting this as a possible issue too but didn’t think it would apply to active accounts
Forum TeamHi Mimo1302 👋 Thank you for your posts and welcome to the Virgin Media Community 🙂
We're sorry to hear about the problem you're having and the poor experience you've had when trying to get it resolved 😔
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
Thank you for your support jpeg1 and Adduxi 👍
Regards,
Daniel
The annoying thing is that I can access my email through Outlook or Gmail on my phone. My password works fine on my phone (Gmail) and my laptop (Outlook), but it tells me the password is wrong on webmail.
That is correct. Your “apps” have the four word password, but the logon password for MyVM/Webmail is different.
But the password that I used a few days ago doesn't work to log on to webmail anymore? I don't understand. I've also tried multiple other passwords that I've used in all this confusion with the whole different email address for the VM account mangement, etc. - none of them work either.
The whole "protecting your account" has become stupidly ridiculous that we can't even get into our own accounts.
Right - I just managed to log in to my Blueyonder email address with my gmail email address and password for my VM account. Why on earth has this been changed??
The 3rd party email address has been the norm for quite some time now. It was all part of the “securing emails” change by VM
