Password reset
We have been customers for a long time... My wife and I both have blueyonder.co.uk email accounts. As account holder, I initially set up sub-accounts (email addresses) for my wife and each of our children. I used to be able to see these and manage passwords (in fact originally, only I could do this - they couldn't manage their own accounts). I cannot find this page anywhere on my account details. My wife has a new laptop, and cannot remember her email password (not something you use very often when emails are synched onto a computer) but we can't find a way to either recover or reset this. The account is still active and on her iPad, but it doesn't show the password. Any help and advice?? Thank you!Nightmare caused by Blueyonder Email and VM!
We signed up for Virgin Media about 10 years ago. I have been pleased with their broadband in terms of speed (as it was always Full Fibre here and No copper - yes). They gave me the Email maiThese-lto:G***@blueyonder.co.uk and for my wife mailto:S***@blueyonder.co.uk These are for example. To access the account change passwords I used G email no probs. Then when Web mail access came out they put me on a mailto:GM***@virginmedia.com Email this was not the account holder had to BYonder!! And if I read my mail on G @ BY it was the same as mailto:S***@BY. My wife has a new laptop so moving Email over to it on Office 365 copilot Outlook (client). Thats been changed and is unhelpful. But I can't find the password. (I use a password manager but this was all set up before that). I ring up Help Desk via their automated what do you want Broadband TV etc. Finally get through that and Help desk say this BY account is not connected. Eventually after a morning I get on to a WhatsApp Chat. And they have raised a ticket PO number. But it will take 3 -8 days to respond and they do not talk directly to users. However they have changed the ID of the account holder from a BY email to my VM email. I can access the account and read my Virgin Email. But a brief break from the dialogue. I don't view VM as a comms company they are in entertainment TV and all that jazz. And some time ago they lost Email for about 10 days!! So I decided enough was enough I have my own domain name (only costs a small amount). Went to another company and pay for domain support and Email.) There are rumours?? That VM will drop all blueyonder Email support (and some others). When I started to tell my wife that she may have to change Email address - she wasn't very happy. I would make a formal complaint but I don't feel Virgin Media are listening to their users or helping us. Getting through the on-line phone help desk is a nightmare.
Resetting Password or recovery email address on secondary account
We have been trying to reset the password on my son’s @ntlworld.com account very unsuccessfully. We have tried the “verify another way” and the verification email is one that we don’t recognise and therefore have no access to. Having spent over an hour on the phone again today being passed around various departments there still seems to be no one that can correct what could be a fraudulent verification email in an attempt to block my son’s access to his email! We have tried recovery codes and they haven’t worked, it has been escalated (again) to the “IT Department” Has anyone else got any suggestions??
Outlook email help
Trying to get help on behalf of my mum for email access. Historically she had a blueyonder email address. A while ago virgin stated she had to create an outlook email address. Had some teething problems but managed to keep logged in to my virgin media and email. They stated even if people emailed to blueyonder it would still be received at the outlook address. This seemed to happen. Not sure if it’s worth noting, but she’s always had trouble accessing outlook address through outlook and can only see emails through my virgin media. Recently it’s logged her out and she can’t get back in. She enters the username for my virgin media and it won’t accept the password, so clicks on forgot password, which then sends a verification code to her outlook email which she can’t access. We chatted through WhatsApp to someone who referred it to IT but have heard nothing. Hope my explanation makes sense if anyone can help? ThanksBlueyonder email, power of attorney
Wondering if there is anyone who can help me out - my dad has dementia and is locked out of his blueyonder email account and subsequently unable to access his virgin account. It's no longer in use but there are many payments linked to the email acct, as well as the virgin TV, Internet, etc. subscription. I know that blueyonder and Virgin are linked in some way but that's about as close as I've managed to get in untangling this mess and I've not managed to get ahold of anyone from Virgin to speak to about it. I have power of attorney but there don't seem to be any readily accessible resources on handling this. If anyone has any experience with this, advice, or even contacts I can speak to, I would appreciate any help :) this is hard to deal with and it's even harder to get big companies to pay attention to us little folk! Thank you for reading!Blueyonder.co.uk and Virginmeda.com email address issues.
Hello I have a new phone and cannot access my blueyonder or virginmedia email addresses. I have forgotten the passwords, and when following the help on website for forgotten passwords, it goes not recognise the accounts, they are both sub accounts, and now not showing on the main account. I can still send/receive emails from the relevant addresses. Please helpChanged Passwords for VM Account and 2 email accounts via auto generated.
I have today changed my password for my VM Account (3rd Party email client address) and created a new (3rd Party email client address) and password for my Wifes new VM Account. I have also changed my ******@ntlworld.com app password for my desktop Outlook and phone email apps using the auto generate password for both myself and my wife. In desktop outlook I have changed the paswords for both our *****ntlworld.com email accounts and this works fine (send & receive). I have changed the password on my mobile phone email client and again that works fine. I tried changing the password on my wifes mobile phone (same make & model) but keep getting a message "Couldnt Verify Account" "The username or password is incorrect or POP3/IMAP access isnt turned on for this account. Check your email account settings on the web and try again" I have tried this on the web now using my wifes 3rd Party email client address and its associated password - but i get a window reply "Oops you can't do that right now ...................... etc etc". Ive tried this accessing my own web mail page but also get the same message. Very frustrating when we changed the passwords for security reasons..... What is the solution it doesnt work on one mobile device and web access can't be acheived.Password reset issue (Request in progress)
I have tried to log into my Virgin media account, but I had forgotten my password. I hvae gone through the forgotten password route, but the moment I put in the new password I get stuck with a request in progress loop that so far has been going on for 10 minutes! I have tired clearing cache and data, as well as trying on Edge, Chrome & mobile. nothing works! Has any solution been found for this annoyance ?NTL World Email Password Reset
Hello, I am trying to help my mum out resetting her email password - she has continued to use her original @ntlworld.com email from way back and has only ever had access to this email address through the Apple Mail app on her iPhone. Unfortunately, there was some kind of error in the Apple Mail app and she was signed out. She has attempted to sign back in but is unable to do so as she has forgotten her password for her email address. I have tried to access her mailbox through the Virgin Media online portal but this was met with an error message saying that her emails cannot be displayed. She has a number of very important emails that she quickly needs to gain access to - She does not have a linked/related virgin media email account and has no other email accounts. This email address is also the one she has used to sign up to everything in her life (banking, subscriptions etc), so not having access is a major issue/headache for her. My question is, how do I go about recovering her email NTL World email account? I am reluctant to do anything until I have the process confirmed because I’m nervous about somehow permanently locking her out of her NTL World account (I’m aware that VM stopped supporting NTL World email addresses or something?). Any help would be enormously appreciated. She’s older and not tech savvy, so this has left her in a bit of a state as she’s about to go on holiday for 3 months (she’s retired) and almost all of her bookings, hotels and travel details were made using her NTL World email account which she can’t access now.
