Prohibited word use reseting password
My Blueyonder e-mail, which has been working fine for years, just stopped accepting my password.
I have received no communication from Virgin Media stating that it is time to reset my password or providing any other explanation for this.
I tried to reset my password, and I continually get the "Prohibited Word used" for every password I try.
Whoever designed this reset interface needs to go back to college and learn about user interface design and user experience. At no point is any advice given as to what a password should be. I have tried all manner of combinations based on other posts on this forum.
Yes, my password starts with a letter (not documented anywhere on the form).
Yes, I have an uppercase and a lowercase letter.
Yes, I have a number.
Yes, it is between 8 and 64 characters.
No, it does not contain any easy-to-guess words.
No, it is not a reused password.
Somebody explain how ANYBODY is supposed to reset their password using an interface like this?