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QuickStart, set up and connections

Installing and configuring your kit

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For queries with home networking and all things WiFi

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Get support for online gaming setup and connection issues

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For all Virgin Media Mail questions.

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Activity in Broadband

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Im having my home rewired and while the walls are being ripped open anyway its a good opportunity to hide all the other cables running round the house like speaker wire and the Virgin coax. I understand that virgin don't like using anyone else's cab...

Emails

Getting completely fed up with the amount of spam emails saying my bill is ready to download - at least 10 a day . What has happened to virgin email spam detection - we shouldnt be getting all these they should be stopped at source

T3 timeouts and other fun

Hi there,noticed over the past few weeks that i'm getting random bursts of T3 timeouts,also yesterday in the morning, I lost a whole upstream channel - rebooting restored this, however it still isn't a good sign.I've checked both the online fault che...

Green light blinking since 5pm

Today I haae a blinking green light since around 5pm.I have checked all cables, reset etc and unplugged everything. And still getting the blinking green light. Status states there are no issues. Yet most likely there is. This whole week the service h...

Internet keeps dropping out

For the last week my Internet has been dropping off for 30 seconds then it comes back on again. I have a hub 5 and keep getting 16 consecutive T3 timeouts plus US profile assignment change. I have had loads of these errors today. Can someone look ont...

Need Brown Box and cabling removed from outside of house

Hello,When virgin was installed when my house was built, the brown box outside house was installed terribly. and has been hanging off the wall since day one. looking at it now they obviously installed it too close to the BT line and couldn't finish t...

Cancel an engineer appointment

Hi, I was having trouble with my broadband but now everything is fine. I made an engineer appointment but I'm not able to cancel it online or in the app. please can someone point me in the right direction to cancel as it's tomorrow and I won't be hom...

XGS-PON Gig1 Symmetrical upload - Complaint

Into our second week of trying to get this added to our new account and the help desk are sadly just playing ping pong and nothing get resolved.I've raised a complaint and just got a reply back stating "you are on 1gb XGS-PON - thank you - closed"I h...

Boosters - replacements

Morning a quick query have had two powerline boosters for about 3 yrs to extend wi fi to kitchen they have now stopped working one gets red hot tried reset etc so now have to turn them offf . Can you advise can I get replacements for free can they ...

Internet Issue

Had no internet since yesterday evening, the system says one minute an intermediate problem in my area, go on again it says no issues go on again and says we can't connect you.

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