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Internet Issue

Joining in

Had no internet since yesterday evening, the system says one minute an intermediate problem in my area, go on again it says no issues go on again and says we can't connect you.


Very Insightful Person
Very Insightful Person

See this...

Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi @Morfil 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the issue you've been having 😔

How have things been since you posted? If you're still no further forward, have you tried following the advice provided by @jbrennand?

You can also check your service status by clicking here

Please pop back to us at your earliest convenience.