Cancel an engineer appointment

[Pip711]

Hi, I was having trouble with my broadband but now everything is fine. I made an engineer appointment but I'm not able to cancel it online or in the app. 

please can someone point me in the right direction to cancel as it's tomorrow and I won't be home.

thanks in advance Duncan

[jbrennand]

Try one of these options

You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0730 532 71120 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all.

[Daniel_Et]

Hi @Pip711 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you were having and for the delay in responding to you 😔

Did you manage to get the appointment cancelled by following the advice provided by @jbrennand?

Please pop back to us at your earliest convenience.

Regards,
Daniel