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Green light blinking since 5pm

D1G1CROW
Tuning in

Today I haae a blinking green light since around 5pm.

I have checked all cables, reset etc and unplugged everything. And still getting the blinking green light. 

Status states there are no issues. Yet most likely there is. 

This whole week the service has been up and down and it's really frustrating. As I work from home and require my Internet to be up at all times. I have had this usse since upgrading and getting the new 1gb hub. 

Side note: I went for the 1gb package and from day one I have not come close to the speed I upgraded to. Considering virgin can see what customers are receiving they should know who is not getting the speed they are paying for. 

 

7 REPLIES 7

D1G1CROW
Tuning in

Somehow back up and running after 6pm. 

Did a speed check somehow back up a little bit than yesterday, yet only getting half the speed I'm paying for. 

Screenshot_20240517_181808_Firefox.jpg

newapollo
Very Insightful Person
Very Insightful Person

Hi @D1G1CROW 

You should use the following url and a wired connection to test the speed to your router and device. 

https://samknows.com/realspeed/ 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Screenshot_20240517_185214_Firefox.jpg

I checked 2 others got a lower number and then checked your link and it tells me I'm getting the correct speed.. Confused as I have always used the other sites and they showed the correct speed everytike I changed. 

Screenshot_20240517_185438_Firefox.jpg

Oh another thing when I am downloading the speed is low as well. It worse then before ei upgraded to the 1gb.

lotharmat
Community elder

The most useful and up to date info comes from the 0800 561 0061 number. Try that to see if there are any faults that the web service hasn't picked up!




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Hub 3 - Modem Mode - TP-Link Archer C7

jpeg1
Alessandro Volta

That Samknows test says you were downloading to a mobile. So over WiFi which will be very variable speed. 

Also you said low speed when downloading. You can't get a valid speed test while downloading because the test requires the full bandwidth. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Thanks for reaching out to us @D1G1CROW, and a very warm welcome to our Community Forums!

Sorry to hear of the issues you've been experiencing on our services.

I've been able to run a flow on your connection and it's been revealed that an engineer is required.

Check out the envelope in the top right hand corner and we'll be able to have this booked in for you

Thanks,

David_Bn