QuickStart, set up and connections
Installing and configuring your kit
3442 PostsActivity in Broadband
Livestream buffering and disconnects while gaming.
Hi there, I've had my 1GB Virgin Broadband for 11 months but for the past 3 weeks or so I've been experiencing a lot of buffering when watching livestreams (Twitch.tv) as well as disconnects from games while playing on PC or Xbox. I've had an enginee...
WiFi Dropping
Hi all,I’ve been with VM for about a year now and have had the same issue for the duration of the contract but no matter how many engineers they send out or hubs they switch, it persists.Essentially, even when I have full WiFi signal on a device, the...
Solid orange light and flashing red telephone light on hub 3
My hub 3 has a solid orange light at the bottom and flashing red telephone light. Virgin diagnostics tell me there's a problem with the hub (!) but they tried to reset it remotely and failed, manual reset via the button failed as did just turning it ...
Hub 3.0 red for 6 months
.y hub has been red for over 6 months. I've tried to speak to virgin media about and and all they keep saying is that I can get a new hub if I upgrade my package. The Internet connection is so bad, I've done all that has been asked and still it doesn...
VM connect app
I'm having the same issues as described throughout in other threads, VM connect app can non longer find the hub. Using 192.168.0.1 allows me to select a language and confirm the settings password from under the router and then does not load. I have...
Emails
Getting completely fed up with the amount of spam emails saying my bill is ready to download - at least 10 a day . What has happened to virgin email spam detection - we shouldnt be getting all these they should be stopped at source
No Installation after more than a month!
Hi all,I'm just having a terrible customer service and I'm thinking to even escalate this thing to ofcom.After requesting the moving home process to my new flat in London, VM was supposed to schedule an appointment to install the service.The engineer...
Email forbidden…AGAIN!!!
Previously spoken to David and Paul, both of whom were great in getting my email back and running…only for it to keep locking me out every three months or so.WHY IS THIS? Why does this keep happening? Hope someone can help me get it back again. I ha...
Postcode database Issue
Myself and the residents of my street have been trying to order Virgin for the best part of a year. With technicians on the ground stating it is available.I am convinced this is purely down to an address database issue.My street has 28 Addresses, how...
Slow speeds on Gig1
Hello,My speeds used to be fine since Virgin come out about a year ago to run a new cable, although I noticed the last week or so I am getting less than 300mbps. Can someone check my figures to see if something is out?3.0 Downstream channelsChannel F...
