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WiFi Dropping

Joining in

Hi all,

I’ve been with VM for about a year now and have had the same issue for the duration of the contract but no matter how many engineers they send out or hubs they switch, it persists.

Essentially, even when I have full WiFi signal on a device, the internet will just stop working. 90% of the time this can be rectified by turning the WiFi off/on on the actual device (not hub) which fixes the issue for about 10 minutes until I have to do it again.

Does anyone know what this could be? It doesn’t matter what I’m using the problem remains i.e. iPhones, laptops, firestick.

Thanks for any assistance you can give.



Try the VM Hub with "Smart Wi-Fi" aka "Wireless Channel Optimization"   Disabled

Very Insightful Person
Very Insightful Person

What Hub model is it?  Did you try Client62's suggestion ?


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.