WiFi keeps dropping out

I am experiencing this same issue. I've tried numerous ways to resolve it and Virgin are absolutely useless.

I am also having this issue since Virgin made "improvements" over the past week. Previously no issues but now the internet drops out almost every day. It seems to be triggered when I turn on my Roku TV. Never had an issue before, and it is very frustrating.

Hi,

We are having the same issue with wifi dropping out. We have tried the following:

- Put the router out the way of any potential interference it is on the window sill in the front room. (The only thing next to it is our hive hub which works fine and we had interference which BT broadbad when we was with them)

- Changed SSID to our own personal name (do this with every other router with no problems)

- Manually changed the channel and turned off the "smart" settings.

- plugged in what ever we can via ethernet to free up bandwith

- purchased a wifi booster and put in the room where we had a "dead zone" (with all providers) and have had this turned on and off incase its causing interference or making the signal too strong.

- Reset the router multiple times.

The wifi will randomly drop off for 5ish minutes and just not work, all wired devices seem fine.

Items on the network (wireless):

- my laptop (about 5 years old) this is infrequently used so isn't always connected

- partners laptop (about 2 years old) this is infrequestly used so isn't always connected

- my Samsung Galaxy fold 4 (about 3 months old) (connected when home)

- partners Iphone 12 (about 1 year old) (connected when home)

- 3x amazon echo's in various rooms (always connected)

- wifi printer (always on)

- 2x fire tv dongles (rarely used)

- ring door bell  (about a year old)

- ezviz floodlight cam (this can only run on 2.4ghz network)

Connected wired:

- fire tv (about 6 months old)

- hive (about 5 years old)

As you can see the age of the products vary and are all having the same issues, we have just moved from BT to Virgin and had no WIFI connection issues whilst with them. 

We have the Hub 3 and missed out on the free hub 4 upgrade offered to customers.

My only other suggestions would be to try a new router (hub 4) or for me to buy another router and put the hub 3 into modem mode, but I shouldn't have to do this.

I'm more than happy to try other suggestions from other members or Virgin directly. However you can see I think I have exhausted other routes.

Apologies for such a long message, would rather give too much info than too little.

Thank you

Nathan

Hi

beeb with virgin for 15+ years and never had  problems with bb connection however last night the connection dropped. Reset everything and it eventually came back on. Then it dropped again. Reset and it came back on. All throughout the day today I’ve had the same issue, it’s ok, then it drops, reset and it’s ok again. Called virgin and they don’t see any issues with my line but I beg to differ! Is there anyway I can get this tested?

thanks

mark

Just had a read through these issues and I am experiencing the same problems. When the internet is working, the speed is good but I am getting constant Wi-Fi drop outs. All around the house, on every device, phones, iPads, laptops and PCs, wired connections are fine, my daughter cannot use her iPad, my son cannot play on his PC, drop outs occur every 15-30 minutes and last 30 seconds - 1 minute. So frustrating, the dreaded ‘you’re not connected to the internet’ appears multiple times. Has anyone got a confirmed fix? Or can a virgin media team member advise me? I have ordered two pods already, reset the router multiple times. I’ve only been with Virgin for  2 months and I’ve never been moaned at so much by my children before!

I have 2 pods around the house as well.