Are wired connections okay?
I am also having this issue since Virgin made "improvements" over the past week. Previously no issues but now the internet drops out almost every day. It seems to be triggered when I turn on my Roku TV. Never had an issue before, and it is very frustrating.
Thanks for your post notablenews, and I'm sorry to hear of the recent issues experienced with the connection after we have attempted to improve the services.
Can you confirm if you have been able to attempt a pin hole reset on the hub since the work has been completed?
Do you also have any issues with devices that are connected via an Ethernet cable?
Kindest regards,
David_Bn
I have done a pin hole reset a few times, but I am still having the issue.
Nothing is connected via ethernet cables.
Everything seems to work well until I try to stream something on my Roku TV. A few minutes after the stream starts, the TV will say it lost connection and all of my devices will disconnect from the Hub. It often takes several minutes for devices to be able to reconnect to the hub, even though I can see my network listed in the available networks. When I look at the Router Status, there is no log of a disconnect or loss of connection even though nothing can connect.
I never had any issues until about 2 weeks ago after "maintenance" in my area.
Hi notablenews, thanks for the message and welcome back to the forums.
I have looked into this and cannot see any drops since the last reboot, would you be able to monitor this and let us know if anything changes? I can confirm that there is no outages in the area and things are looking green.
Please let us know if anything changes? - Chris.
