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Hub 3.0 red for 6 months

Joining in

.y hub has been red for over 6 months. I've tried to speak to virgin media about and and all they keep saying is that I can get a new hub if I upgrade my package. The Internet connection is so bad, I've done all that has been asked and still it doesn't work properly. Please help me


Very Insightful Person
Very Insightful Person

If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you

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Forum Team
Forum Team

Hello Foggy1983


Sorry to hear of the red LED issue on your Hub 3 and the problems experienced getting this looked into, we're here to help via the forums and welcome to the community.


I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.