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Hub 3.0 red for 6 months

Foggy1983
Joining in

on ‎21-05-2024 16:46

.y hub has been red for over 6 months. I've tried to speak to virgin media about and and all they keep saying is that I can get a new hub if I upgrade my package. The Internet connection is so bad, I've done all that has been asked and still it doesn't work properly. Please help me

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2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

on ‎21-05-2024 17:01

If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Robert_P
Forum Team
Forum Team

on ‎21-05-2024 17:41

Hello Foggy1983

 

Sorry to hear of the red LED issue on your Hub 3 and the problems experienced getting this looked into, we're here to help via the forums and welcome to the community.

 

I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.

 

Rob

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