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Why between programmes on BBC 1 am i getting a red screen with aweful music

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Andrew1952
Tuning in

4 weeks ago

What's happened with BBC 1 today at the end of each programme a red screen appears and music starts. Not had this before.

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newapollo
Very Insightful Person
Very Insightful Person

4 weeks ago

Hi @Andrew1952 

Is this happening on both of your V6 boxes?

Have you tried swapping them around?

Which geograaphical area are you in (approx)?

Have you used the online /service-status checker to see if anything listed? Or the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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newapollo
Very Insightful Person
Very Insightful Person

4 weeks ago

Hi @Andrew1952 

Is this happening on both of your V6 boxes?

Have you tried swapping them around?

Which geograaphical area are you in (approx)?

Have you used the online /service-status checker to see if anything listed? Or the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

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Andrew1952
Tuning in
In response to newapollo

4 weeks ago

Hi not sure if it's both boxes I will check  this and the ervice checker lonk you kindley sent. I'm in the West Yorkshire area

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Andrew1952
Tuning in

4 weeks ago

I checked & no service issues shown.

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japitts
Very Insightful Person
Very Insightful Person

4 weeks ago

Can you post a video of this happening? If broadcast programmes are OK, it would be interesting to actually see the issue you're reporting.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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nodrogd
Very Insightful Person
Very Insightful Person

4 weeks ago - last edited 4 weeks ago

I wonder if the OP is describing the new inserts on BBC News that cover when the merged BBC World channel opts out to go to adverts?

If it is he needs to level his complaint at the BBC & not Virgin. They just transmit what they are given.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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ozsat
Superstar

4 weeks ago

It was in all BBC1 northern regions for the morning of Monday 22nd April. Back to normal at 12.45pm

==================================
1.2Gb/100Mb in Oxford (area 31) using SH5

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Andrew1952
Tuning in
In response to ozsat

4 weeks ago

Cheers for your update. All ok today

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Robert_P
Forum Team
Forum Team
In response to Andrew1952

3 weeks ago

Thanks for the update Andrew1952 and glad to hear this is now resolved.

 

If you need us again in the future, please don't hesitate to reach out via the forums.

 

Rob

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