For 2nd time in 2 months I can’t record from the Go App - it shows that the 360 Box is Offline, but it isn’t as I can record from the hand held remote. 2 months I was away and had same issues. Thanks to the Forum, I managed to record on the 360 Box by clicking the icon Screen/remote and the box came back on. This time when the ‘Connect to’ symbol comes up ‘Virgin TV’ is greyed out. The App also shows what programmes have been recorded and are Planned. To me, the fact that I can do this shows that there is a connection between the Go App and the Box, so what’s happening? I have uninstalled/reinstalled the App and no difference. I don’t want to reboot the box, nor do I want it replaced because we have a lot recorded and have been through that scenario 3/4 times with VM. So I’m hoping it’s a simple fix/solution/
As above this isn’t the first time this has happened and I know from the Forum this isn’t an uncommon occurrence, so VM what’s going on?
