Forum Discussion

Kirly's avatar
Kirly
Joining in
8 months ago
Solved

Virgin Media App

This morning, someone your end reset our hub because our phone line wasn't working. 

Since then, we have been unable to connect to the hub via the virgin media app. Please can you help?

  • Megan_L's avatar
    Megan_L
    8 months ago

    Hi Kirly, 

    Thanks for your post & welcome to our Community Forums 🤗

    Sorry you're not able to connect to your Hub via the Virgin Media App. 

    Can you send us a screenshot of what you see when you try please?

    Have you also tried using the Connect App?

    Thanks,

    Meg

  • Megan_L's avatar
    Megan_L
    Forum Team
    8 months ago

    Hi Kirly, 

    Thanks for your post & welcome to our Community Forums 🤗

    Sorry you're not able to connect to your Hub via the Virgin Media App. 

    Can you send us a screenshot of what you see when you try please?

    Have you also tried using the Connect App?

    Thanks,

    Meg

    • Kirly's avatar
      Kirly
      Joining in
      8 months ago

      Hi thank you for replying. Sorry my mistake, It was actually the Virgin connect app that wasn't working properly and hasn't been all weekend but I have gone onto it today and it's all working properly again now.

      Many thanks Kirly