Forum Discussion

AngMike's avatar
AngMike
Tuning in
3 years ago

Two virgin media accounts, my virgin media app

Hi I have two virgin media broadband packages in my name. One at my parents address which I set up while I was living there and opted to leave it active as they are still there. I've now moved out and got a separate virgin media package for myself. The issue I'm having is that I signed up for my virgin media with the details of the first package and now have no way to access details to my new package or make/add an account on my virgin media. So when I sign in all I see is my parents account details. Is it possible to add an account for my new package? Or even make a new my virgin media account for it? 

 

Hope this makes sense and any help is appreciated 

MyVirginMedia
two accounts
  • Kain_W's avatar
    Kain_W
    3 years ago

    Hi there Angmike,

    Thanks for your post and welcome to the community.

    With regards to this, you'll need to 2 seperate emails for each account, do you have another email address you can use to register the new address with?

    Let us know,

  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)
    3 years ago

    Hi there Angmike,

    Thanks for your post and welcome to the community.

    With regards to this, you'll need to 2 seperate emails for each account, do you have another email address you can use to register the new address with?

    Let us know,

    • AngMike's avatar
      AngMike
      Tuning in
      3 years ago

      Hi thanks for your response 

      I do have another email address but I have tried this before and when I enter my new account number and area reference number it tells me I'm already signed up and refers me back to my first account? Not sure if I am doing something wrong 

      • AngMike's avatar
        AngMike
        Tuning in
        3 years ago

         this is what happens when I try to make a new account with a new email 

    • David_Bn's avatar
      David_Bn
      Forum Team
      3 years ago

      Thanks for your post on our Community Forums georgevontitsos, and a very warm welcome to you!

      Can you please confirm if you've moved your services from a former property to a new property?

      Kindest regards,

      David

      • georgevontitsos's avatar
        georgevontitsos
        Joining in
        3 years ago

        Hi David,

        No it is 2 separate accounts with separate account numbers but I only have access to one of them.

  • AmberSpencer's avatar
    AmberSpencer
    Joining in
    2 years ago

    Hi im having the exact same issue, can someone help me resolve it please?

    thank you 

    amber 

    • Tom_W1's avatar
      Tom_W1
      Forum Team
      2 years ago

      Hi Amber, thanks for your reply here although I do apologise for any inconvenience caused so far.

      Please allow me to send you a PM so I can look into things further for you.

      Kindly expect the PM from me to arrive shortly, and respond directly when you can!
      Many thanks

  • sammanu's avatar
    sammanu
    Tuning in
    2 years ago

    I am also having this issue, can somebody PM me to help out?

    I'm currently waiting on an installation for the 14th March so I currently have 2 account numbers but I can't access my new one.

    • Kain_W's avatar
      Kain_W
      Forum Team (Retired)
      2 years ago

      Hi sammanu,

      Thanks for your post and welcome back to the community

      Apologies for the issues faced, from checking our forums I can see that our team has invited you into a PM.

      To avoid confusion I'll allow responses to occur from there.

      Regards,

      • sammanu's avatar
        sammanu
        Tuning in
        2 years ago
        Hi there, I've had no contact over this issue.
  • Matt4566's avatar
    Matt4566
    Joining in
    2 years ago

    Hello,

    I've just joined VM and I'm having the same issue as everyone else on this topic. Used my email address to set up my Mum's VM account some years back. I now have my own VM account and would like to use this email address.

    Please can you contact me with the solution as I understand from reading the other posts this needs to be done by a VM employee. 

    Kind regards

    Matthew 

     

    • Reece_MH's avatar
      Reece_MH
      Forum Team (Retired)
      2 years ago

      Hi Matthew 👋

      Thanks for posting, and a warm welcome to the Community Forums.

      I'm sorry to hear you're having trouble signing in to your My Virgin Media due to the email already being used. If your Mum still has an active account, then you simply need to ask her to sign in to her My Virgin Media using the email you set up, and then in the Account Settings, she will need to change this to one of her own, or a different one.

      Once the email has been updated, you should then be able to register to My Virgin Media after around 24 hours of updating your Mum's account. We wouldn't be able to assist with this over the Forums as we're unable to make any updates to an account where you are not the Account Holder.

      Cheers,

  • Roryclark1992's avatar
    Roryclark1992
    Just joined
    2 years ago

    Hi,

    I'm having the exact same problem laid out in the original post: A My Virgin Media account which is linked to a legacy contract and a new Virgin contract which I can't link to My Virgin Media/create a new account for.

    I've tried opening a new my virgin media account with a new email but as soon as it sees the new account number it tells me I already have an account and won't let me set one up for my new contract.

    Can I also please be PMed to resolve this?