Forum Discussion

AngMike's avatar
AngMike
Tuning in
3 years ago

Two virgin media accounts, my virgin media app

Hi I have two virgin media broadband packages in my name. One at my parents address which I set up while I was living there and opted to leave it active as they are still there. I've now moved out an...
MyVirginMedia
two accounts
  • Kain_W's avatar
    Kain_W
    3 years ago

    Hi there Angmike,

    Thanks for your post and welcome to the community.

    With regards to this, you'll need to 2 seperate emails for each account, do you have another email address you can use to register the new address with?

    Let us know,

Kain_W's avatar
Kain_W
Forum Team (Retired)
3 years ago

Hi there Angmike,

Thanks for your post and welcome to the community.

With regards to this, you'll need to 2 seperate emails for each account, do you have another email address you can use to register the new address with?

Let us know,

AngMike's avatar
AngMike
Tuning in
3 years ago

Hi thanks for your response 

I do have another email address but I have tried this before and when I enter my new account number and area reference number it tells me I'm already signed up and refers me back to my first account? Not sure if I am doing something wrong 

  • AngMike's avatar
    AngMike
    Tuning in
    3 years ago

     this is what happens when I try to make a new account with a new email 

    • Natalie_L's avatar
      Natalie_L
      Forum Team (Retired)
      3 years ago

      Thank you for your reply AngMike. 

      It looks like you may have used the email address with us before. Had you used it on your old account?

      What happens when you try to reset the password please? 

      Thanks, 

       

      • AngMike's avatar
        AngMike
        Tuning in
        3 years ago

        I have made a completely new email address to try and register with but still the same issue. Could this possibly be because both my virgin media accounts are linked to one email address? If I try to reset the password then it takes me through the normal process in which to reset it.