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V6 Box - The DVR has detected a serious error

Joining in


I am getting the green screen and the "... DVR has detected a serious problem and is trying to fix it; do not switch off for 3 hours" message on one of our V6 boxes. I believe that will require a technician visit, is that something that can be arranged via the VM folks on the forum or do I have to go via the phone helpline? I have no time before 18:30 on any weekday so, if possible, I'd rather wait a couple of days for someone to respond on here than sit in a phone queue for hours.




Forum Team
Forum Team

Thanks for reaching out to us @fatdaz, and welcome back to our Community Forums!

Sorry to hear of the issues you've been experiencing with the set top box.

I understand that you have since been able to arrange for an engineer visit to take place.

Do please feel free to keep us updated on the outcome of the visit and we'll be on hand to assist further if this is required.