Robert_P
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Re: upgrading from hub 4 to hub 5 (Dire technical support)
Hello nagcra81180 Sorry to hear you're unhappy with the current hub model you have, we appreciate you raising this with us via the forums. As the Hub 4 is capable of supporting 1 Gig speeds we wouldn't look to upgrade you to the Hub 5 at this time. We appreciate this isn't the answer you were looking for but trust it answers your query.23Views0likes2CommentsRe: Switch to ebilling
Hello Noegdip Sorry to hear you haven't been able to switch to eBilling via your online account, we appreciate you letting us know via the forums and welcome to the community. I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.2Views0likes0CommentsRe: Email problems
Hello markyb12 Sorry to hear of the email access issues via your works PC, we appreciate you raising this via the forums and providing the steps taken already to try to get this resolved. It seems strange this is only impacting the one device, from what you have advised you have no issues accessing this address via multiple other devices. Just to confirm, you were able to access this mailbox on that device previously? Have any changes or updates been ran at the time the issues started?32Views0likes0CommentsRe: Can this outdoor VM box be relocated?
Hello BullishBull Thanks for posting in regards to the external box and getting it moved, we're happy to help with this if needed 😊 I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.8Views0likes0CommentsRe: Nightmare home move…
Hello tenservices, We're really sorry to hear of the house move issues experienced and the ongoing issues this is causing, we appreciate you taking the time to raise this with us via the forums and welcome to the community. We're eager to look into this for you and I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.7Views0likes0CommentsRe: Virgin Mobile
Hello dawnieflong Sorry to hear of the confusion caused by the charges to your account for the O2 SIM, we appreciate you taking the time to raise this via the forums and welcome to the community. In your post you mentioned a handset, if you took one with us then that would remain with Virgin as opposed to the SIM tariff transferring to O2. We can't assist with the O2 tariff via the forums but we can look at any potential handset loans in place you may still be paying for. I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.13Views0likes0CommentsRe: Moving Router to another room
Hello ddebs226 Thanks for posting in regards to moving the Hub upstairs, we understand you reaching out to request this via the forums and welcome to the community. As this would be classed as a non fault call out, there would be a standard charge of £25 to more the Hub to a different location, if you're happy with this let us know and we can get in touch to request some details and arrange this for you.27Views0likes2CommentsRe: Switch to ebilling
Hello Adamw4 Sorry to hear you haven't been able to switch your billing method to via email from paper via your online account, we appreciate you raising this with us via the forums. I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.4Views0likes0CommentsRe: Pre/Post RS errors
Hello SquidgyB2009 Sorry to hear of the broadband connection issues experienced, we appreciate you taking the time to let us know via the forums of your experience. As Roger_Gooner has advised, this will require a visit to look into further and resolve. I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.12Views0likes0Comments