Robert_P
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Re: Cant log onto VMo2 app
Hello Tracey141068 Apologies for the issues and confusion to date, to ensure we're as up to date with the information as possible we just need you to confirm some details. You mentioned you have the additional 3 numbers with O2 that you can log into using three different email addresses. What happens when you try or have you been able to set up individual VMO2 ID's for each of these number using those different email addresses?9Views0likes0CommentsRe: ipad offer - not received
Hello gurpswu, Sorry to hear you're still awaiting the delivery of your iPad gift from your order. We appreciate you letting us know via the forums. There is specific help here for gifts, in it there is specific information for the order you mentioned. If your gift is an iPad, purchased as part of a Mega Volt bundle promotion, please contact TLC by emailing myreward@tlcrewards.com38Views0likes0CommentsRe: Sky login
Hello CNW, Sorry to hear of the issues accessing the Sky Sports app, we appreciate you taking the time to raise this with us via the forums. Can you try access the Sky Sports standalone app, on there it will give you the option to sign in using your VMO2 ID details. This isn't accessed via TV Go at all, help on this can be found here.11Views0likes0CommentsRe: V360 Box - no lights!
Hello tmhcs, Sorry to hear of the 360 box issues experienced, we appreciate you raising this via the forums. I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.7Views0likes0CommentsRe: Can't log in to app or website
Hello Hobotony, Sorry to hear of the issues logging into your account, we appreciate you raising this with us via the forums and welcome to the community. Have you recently set up a VMO2 ID? At Virgin Media O2 we’re on a journey to become one company, and right now we’re changing the way our customers manage their Virgin Media and O2 accounts online. The first step is to help our customers create a set of sign in details that we’ve called a Virgin Media O2 ID. To set up your Virgin Media O2 ID, you’ll simply use your email address and then choose which authentication method you’d like to use to sign in (like a password or passkey). From there you’ll use this single set of credentials to sign in to any Virgin Media and O2 online spaces, instead of separate Virgin Media log in and O2 log in details. You can also register for a Virgin Media O2 ID even if you’re not with Virgin Media or O2. A Virgin Media O2 ID replaces the need to create separate Virgin Media sign in and O2 sign in details for Virgin Media and O2 online spaces. If you have a My Virgin Media or My O2 account and haven’t set up your Virgin Media O2 ID yet, when you sign in to these spaces, just enter the email address you’d usually use to sign in. We’ll then ask you to create your new ID. Otherwise, head to any of our sites and tap Register to sign up and create your Virgin Media O2 ID.6Views0likes0CommentsRe: Recently upgraded to 1gbps, upload was good for a day, now only 25mbps with one upload channel
Sorry to hear the issues aren't resolved, from checking there are definitely issues with the connection. I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.5Views0likes0Comments