Robert_P
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Re: Can I cancel broadband only?
Hello briandh25 Thanks for posting in regards to leaving and how this impacts your O2 services. We appreciate you taking the time to raise this via the forums. If you are cancelling via One Time Switch, the O2 wouldn't be cancelled but as you may be on a Volt deal the benefits would be lost as these require both Virgin Media and O2 services to be active.25Views0likes0CommentsRe: New Outlook and Virginmedia email
Hello TOMSK65 Sorry to hear of the issues with emails via your Outlook, we appreciate you taking the time to raise this via the forums. Is the issue solely with Outlook? Are you still able to access your email and receive and send via webmail in a browser on the same account? We have help here for email issues, including the settings required. Let us know if this helps or respond with the information requested.60Views0likes2CommentsRe: VM O2 account linking ...secondary email account
Hello qwertyuiop2 We're sorry to hear of the email address issues experienced, we appreciate the frustration this is causing and you taking the time to raise this via the forums. There is specific help here for secondary accounts, you need to use a different VMO2 ID for each secondary account. You should use the same username email as you were using for the secondary My Virgin Media account before the new system was implemented. The VMO2 ID is for the account, i.e. you need to link it to the account. Logging in to the account with the linked VMO2 ID also gives access to the primary email, via the email button. Open another tab and go to log in if you want the account page open as well as the primary email.25Views0likes0CommentsRe: Unable to link accounts
Hello stayicey18 Sorry to hear of the issues linking your accounts for the VMO2 ID, we appreciate you letting us know via the forums. At Virgin Media O2 we’re on a journey to become one company, and right now we’re changing the way our customers manage their Virgin Media and O2 accounts online. The first step is to help our customers create a set of sign in details that we’ve called a Virgin Media O2 ID. To set up your Virgin Media O2 ID, you’ll simply use your email address and then choose which authentication method you’d like to use to sign in (like a password or passkey). From there you’ll use this single set of credentials to sign in to any Virgin Media and O2 online spaces, instead of separate Virgin Media log in and O2 log in details. You can also register for a Virgin Media O2 ID even if you’re not with Virgin Media or O2. What stage have you made it to in the registering process? What is advised when trying to link the accounts?4Views0likes3CommentsRe: New VM subscriber but cannot complete VMO2 ID reg and linking
When you register for a Virgin Media O2 ID, we’ll automatically link your accounts if your sign in email address matches. If you signed up for your Virgin Media O2 ID with an email address different to the one you used for My Virgin Media or My O2, we’ll ask for the details of your Virgin Media and O2 accounts and link them to your ID. If you skipped this step during registration, follow these steps: Sign in with your Virgin Media O2 ID Go to Account settings, and then ID settings Tap Manage your products Navigate down and choose either Link your Virgin Media account or Link your O2 account Follow the on-screen instructions. Let us know if this helps.7Views0likes0CommentsRe: Existing customer unable to access account or TV Go
If you no longer have access to that email address you would need to call the team on 150 from a Virgin Media landline or 0345 454 1111 option 1 then option 2 this will get you through to the technical team who will be able to update the email to one you have access to. We aren't able to change these details via this platform.6Views0likes0CommentsRe: Linked email address SIM Fraud
Hello Shellsatt We're sorry to hear of the account issues and the impact this has had, we appreciate you taking the time to raise this via the forums. We understand the frustration and concern a compromised account can cause, we can see you have spoken to the team recently and the issue was raised to our support team. Typically these tickets take upto 5 working days but due to current high volumes they are taking longer. We appreciate your patience, once resolved the team will be in touch.5Views0likes0CommentsRe: Military move - cancellation fee
Hello Ottiottaman Thanks for posting in regards to cancelling due to the change in circumstances, we're happy to assist via the forums and welcome to the community. Details of the Early Disconnection Fee's can be found here, I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.8Views0likes0CommentsRe: Unable to link accounts
Hello samfoord Sorry to hear of the account linking issues, we appreciate you taking the time to raise this via the forums and welcome to the community. Have you been able to follow the linking steps via the Bing browser? We have been advised this is helping to resolve the issue for a few customers. Let us know.16Views0likes2Comments