Robert_P
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Re: Hub 4 stuck
Thanks for the update and glad to hear the visit was completed and action taken, we can't see the wireless speeds available as these can be impacted by numerous different things but we can see to the Hub the download is averaging 1135Mbps and upload is 104Mbps. We have help here in regards to wireless networks and improving the speed and range, it may device related, distance related or simply down to the build of your property interfering with the signal and impacting speeds.6Views0likes0CommentsRe: Contract received states higher prices than what I selected?
Hello Audrey2, Sorry to hear of the contract confusion regarding the price of the deal offered, we understand the concern this can cause and you taking the time to raise this via the forums. Welcome to the community. Usually the contract will show the amount and any discounts that were agreed, from what you have advised this looks to be missing or not applied. We can take a look at this for you to make sure what you agreed to is applied, can you confirm if this was a renewal or a new order placed?16Views0likes0CommentsRe: Leaving Virgin Broadband & TV seems so hard
Hello MRM3, We're sorry to hear you're planning to leave at the end of your current contract, we appreciate you taking the time to post in regard to leaving and the steps needed to ensure this is done successfully. We have help here in regard to leaving and the different ways you can do this, the methods advised are calling 150 or 0345 454 1111 option 1, option 4 then option 4 to speak to our contracts team, web chat or writing in to the address in the link. Social media can also help in relation to disconnections as well. As with all customers, we require 30 days' notice for all disconnections but if you have another provider in place, you can use the OTS (One Touch Switch) option with details here on how this works.31Views0likes0CommentsRe: Unable to Log Into MyVirginMedia or VMConnect
Hello Maccy609 We're sorry to hear of the app access issues experienced, we appreciate you taking the time to raise this with us via the forums. All apps require a VMO2 ID to access, more help on this can be found here. You mentioned a ticket being raised, was this due to the access issues or issues setting up your VMO2 ID? Tickets can take up to 5 working days to resolve but it can take longer depending on the issue and it's complexity.28Views0likes2CommentsRe: Email on charge to return equipment but was never asked to
Hello CJSaxton Thanks for posting on the forums in regards to charges applied to your account for the non return of equipment, we understand the confusion this has caused and appreciate you raising it with us via the forums. Welcome to the community. All equipment is 'rented' essentially, at the end of a contract or if a replacement is required we would require the original equipment back. This is the case even if damaged so we can get it looked into to see what has happened or caused the issue. The contract for the renewal would indicate if new equipment was being sent or required, if it isn't advised on that document it may be that the charges relate to the previous Hub you have recycled.9Views0likes2CommentsRe: Virgin media and 02 logins not working...!
Hello EnigmaCA Sorry to hear of the O2 Pay As You Go and account issues experienced, we appreciate you raising this via the forums and welcome to the community. You have contacted the Virgin Media community forums, we don't have access to O2 accounts via this channel, we'd recommend reaching out to O2 directly using any of the methods here where the team will be happy to assist further.10Views0likes0CommentsRe: New build - White ducting in house?
Hello Cameron121 Thanks for posting in regards to your recent order and installation, we appreciate you raising this via the forums. Usually the XGS service is provided via a telegraph pole and overhead wiring, when you spoke to the team did they advise this? We'd recommend speaking to the Pre Install team on 0800 052 1734 for more information.14Views0likes0CommentsRe: Can anyone please help? Potential phishing email for a pod?
Just to update you on this, we have had it confirmed the email received is legitimate and sent from us, these are sent where poor wireless network signal is indicated when standard checks are completed on a connection. Please feel free to follow the steps in the email and order a Pod.196Views0likes0Comments