Robert_P
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Re: Will I ever get my install??
Hello there, We're sorry to hear of the continued delays to the installation of your services, we appreciate you raising this via the forums and welcome to the community. When did you last speak to the team in regards to this? What have they advised in regards to the delays and the reason for them? Is it due to construction work being needed to be able to complete the installation? We'd recommend speaking to the dedicated Pre Installation Team on 0800 052 1734 for an update.24Views0likes0CommentsRe: Regular Packet Loss Causing Disconnects
We ask the hub to be in router mode as it allows us to see more information and possible reasons for the issues. When it is in Modem Mode this information isn't available, there are more disconnections showing with 4 today, 2 yesterday and one each of the previous 2 days. Before that though there were a couple of days with none.34Views0likes4CommentsRe: Credit File Report - Missed payment - Virgin rejected
Hello Ionson12 Sorry to hear of the payment issues experienced and the impact this has had on your credit file. We appreciate you raising this with us via the forums and welcome to the community. We understand the frustration this situation has caused, as per our Terms and Conditions if a payment isn't received on or before the date specified, late payment charges and possible notification to the customers credit file can be applied. This is why we always recommend using Direct Debit as a payment method wherever possible. As this has already been raised to the Credit File team and the appeal rejected we wouldn't be able to assist further with this as the information provides an accurate representation of the payment history.28Views0likes0CommentsRe: Replacement hub 3 issue
Hello mindwhip Sorry to hear of the hub issues experienced and connection problems, we appreciate you taking the time to raise this with us via the forums. We can see this has been raised and a resolution offered since your post, please keep us up to date with this and let us know if you need further support.30Views0likes0CommentsRe: Re-installing internal box
Hello roussks Thanks for posting on the forum in regards to the internal box and cabling, we appreciate you raising this with us and we're happy to advise and help. We can arrange for an engineer to come out and take a look but as advised earlier in the thread, as this is classed as a 'non fault call out' there would be a fee of £25 for any work undertaken. If the engineer can work around needing to make a new hole they will do. Let us know if you would like us to arrange this and we can contact you via Private Message to get some more details.35Views0likes0CommentsRe: Changing email 1
Hello Charlie1801 Thanks for posting in regards to the primary email address on your account the issues it is causing, we appreciate you raising this via the forums. We aren't able to remove primary email addresses from accounts, although we can change the email address used to log into an online account. I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.16Views0likes0CommentsRe: Unable to add attachments to webmail
Hello Wackyracer500, Sorry to hear of the email issues and adding attachments, we appreciate you raising this with us via the forums. Have you been able to try this with another device you can access the email account on to see if you still get the error? We have support here for webmail also.23Views1like0Comments