Robert_P
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Re: VM TV Go App Issue - Service not available
Sorry to hear the issue with your TV Go app have occurred again, Eewires. As previously, can you uninstall the app, clear the cache and data on the device for the app and reboot before reinstalling? We also have help here for device management and here for general registration issues for devices.0Views0likes0CommentsRe: VM Connect "Account is inactive or closed"
Hello Will489, Sorry to hear of both the wireless network issues and the problems signing in to order a Pod, we appreciate you raising this via the forums and welcome to the community. Are you using the same details used to access your online account either via the MyVM app or the website? Have you been able to access the Connect App previously or is this the first time you're trying?2Views0likes0CommentsRe: Solid Red line on Router
Hello hay123don Thanks for taking the time to raise the red light on your Hub with us via the forums, we understand the confusion this can cause and welcome to the community. Although you have advised the Hub is still working, this is something we'd like to take a closer look at. I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond. It is likely a faulty LED on the Hub but it can also be a sign of overheating, please follow the steps below: • Turn the power switch off on the back of the Hub. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible.6Views0likes0CommentsRe: Extension cable
Hello Ekhoo1 Thanks for posting to request the extended coax cable, we appreciate you asking via the forums. I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.16Views0likes0CommentsRe: upgrading from hub 4 to hub 5 (Dire technical support)
Hello nagcra81180 Sorry to hear you're unhappy with the current hub model you have, we appreciate you raising this with us via the forums. As the Hub 4 is capable of supporting 1 Gig speeds we wouldn't look to upgrade you to the Hub 5 at this time. We appreciate this isn't the answer you were looking for but trust it answers your query.62Views0likes3CommentsRe: Switch to ebilling
Hello Noegdip Sorry to hear you haven't been able to switch to eBilling via your online account, we appreciate you letting us know via the forums and welcome to the community. I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.2Views0likes0CommentsRe: Email problems
Hello markyb12 Sorry to hear of the email access issues via your works PC, we appreciate you raising this via the forums and providing the steps taken already to try to get this resolved. It seems strange this is only impacting the one device, from what you have advised you have no issues accessing this address via multiple other devices. Just to confirm, you were able to access this mailbox on that device previously? Have any changes or updates been ran at the time the issues started?295Views0likes2CommentsRe: Can this outdoor VM box be relocated?
Hello BullishBull Thanks for posting in regards to the external box and getting it moved, we're happy to help with this if needed 😊 I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.10Views0likes0CommentsRe: Nightmare home move…
Hello tenservices, We're really sorry to hear of the house move issues experienced and the ongoing issues this is causing, we appreciate you taking the time to raise this with us via the forums and welcome to the community. We're eager to look into this for you and I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.8Views0likes0Comments