Robert_P
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Re: Cant watch Sky Sports on phone/laptop
Hello Scunnerman, Sorry to hear of the issues watching content via the Sky Sports app, we understand the frustration this can cause and appreciate you raising this via the forums. Just to confirm, you have set up and completed the verification of your VMO2 ID? A Virgin Media O2 ID replaces the need to create separate sign in details for Virgin Media and O2 online spaces. If you have a My Virgin Media or My O2 account and haven’t set up your Virgin Media O2 ID yet, when you sign in to these spaces, just enter the email address you’d usually use to sign in. We’ll then ask you to create your new ID. Otherwise, head to any of our sites and tap Register to sign up and create your Virgin Media O2 ID. These would be the details needed to sign into all of the app's such as MyVM, TV Go, Connect app and the Sky Sports app.55Views0likes0CommentsRe: Can't log into Virgin Media
We would ask you to complete the setting up and verification of your VMO2 ID, if you have done this then these are the details you would need to use going forward for all applications, but this error usually indicates the process has been completed. A Virgin Media O2 ID replaces the need to create separate sign in details for Virgin Media and O2 online spaces. If you have a My Virgin Media or My O2 account and haven’t set up your Virgin Media O2 ID yet, when you sign in to these spaces, just enter the email address you’d usually use to sign in. We’ll then ask you to create your new ID. Otherwise, head to any of our sites and tap Register to sign up and create your Virgin Media O2 ID.33Views0likes0CommentsRe: Moving home with no mortgage
Hello MotoGPMaz Thanks for posting in regards to moving and the issues around providing proof of the new address in regards to Early Disconnection Fee's, we appreciate you raising this via the forums and we're sorry to hear of the experience trying to get some assistance with this from the team. As the forum members have advised, the documents accepted are the ones listed. More details on our Early Disconnection Fees can be found here, what date are you or have you already completed the move?14Views0likes0CommentsRe: Apple TV on continous trailer loop
Hello markkirby5 Sorry to hear of the Apple TV issues experienced via your 360 box, we appreciate you taking the time to raise this via the forums. This is from the previous thread and a possible solution: When Apple TV launches straight into show trailers there should be an option on the top left hand of your screen to press 'back' to get to the main menu during the trailers, and once you press that you can get out of the series of trailers. Once this is done, you should be able to interrupt the trailers on subsequent app opens using the down button. When you do this, does it take you out of the Apple TV service completely?24Views0likes0CommentsRe: Chance of getting an engineer out to swap box?
Hello tjmack Thanks for taking the time to post on the forums in regards to the upgrade and to request support in getting the equipment changed. We're happy to assist you with this and I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.36Views0likes2CommentsRe: Paused TV skipping back
Usually this would impact both recording and Live TV if it was a hard drive issue. I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.13Views0likes0Comments