Robert_P
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Re: virginmedia.com emails
Hello Stuarthitcham We're sorry to hear of the issues experienced accessing your emails, we appreciate the frustration this is causing and you taking the time to make us aware of this via the forums. Welcome to the community. We can see you have spoken to the team since posting, we trust they were able to offer you some assistance with this. We also have help here specifically stating the following for email access issues. If you’re having issues signing in to Virgin Media Mail, it could be because you’ve changed your Virgin Media O2 ID sign in details to something other than your Virgin Media Mail email address. If you’ve done this, sign in to Virgin Media Mail with the email you’ve used for your Virgin Media O2 ID. For example, if we gave you the username anexample@virginmedia.com, and you changed this to anexample@gmail.com in your online account settings, you’ll need to use the second email address to sign in to your anexample@virginmedia.com inbox. If you use an email client, you need to use your Virgin Media Mail email address as the username, and your separate Virgin Media Mail app password. You can manage your email app password by signing in to My Virgin Media with your Virgin Media O2 ID, heading to Account settings, and then ID settings. As this app password is separate from your Virgin Media O2 sign in details for Virgin Media and O2 websites (or any Virgin Media apps), this won’t affect your My Virgin Media O2 password. So, if you check your Virgin Media Mail emails through My Virgin Media O2 or at mail.virginmedia.com, you'll still only need your My Virgin Media O2 password, if you have one. Using bookmark or favourite to access Virgin Media Mail? If you use Virgin Media Mail regularly you may have saved the page to your web browser. We recommend accessing Virgin Media Mail from My Virgin Media, as this also provides links to our other services and information about your Virgin Media account. To do this: Go to My Virgin Media Tap sign In and enter your Virgin Media O2 ID – remember these may not be the same as the details you use for Virgin Media Mail Once you’ve signed in to My Virgin Media, navigate down to Quick links and tap on Virgin Media Mail to go to your email inbox1View0likes0CommentsRe: Private Road but Checker says we can get 1G Full Fibre - I'm sceptical, how to check 100%?
Hello NeverAgainEh, Sorry to hear of the past experiences with ourselves and the concerns this is causing with your current order, we appreciate you taking the time to post via the forums in regards to this. We aren't able to fully support or arrange installations via the forums as they are dealt with by a specific department, the Install Team. They can be contacted directly on 0800 052 1734. We can ask a colleague to take a look into this so I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.4Views0likes0CommentsRe: @virgin.net
Hello thomasdw Sorry to hear of the email access issues experienced, we appreciate you taking the time to raise this via the forums and welcome to the community. Firstly and as advised by goslow, to keep access to any Virgin Media email account you need to have active services. If these have been cancelled previously it's possible the mailbox has been closed as stated in our terms and conditions here. It may also be due to recent changes to how accounts are logged into with the introduction of the VMO2 ID. At Virgin Media O2 we’re on a journey to become one company, and right now we’re changing the way our customers manage their Virgin Media and O2 accounts online. The first step is to help our customers create a set of sign in details that we’ve called a Virgin Media O2 ID. To set up your Virgin Media O2 ID, you’ll simply use your email address and then choose which authentication method you’d like to use to sign in (like a password or passkey). From there you’ll use this single set of credentials to sign in to any Virgin Media and O2 online spaces, instead of separate Virgin Media log in and O2 log in details. You can also register for a Virgin Media O2 ID even if you’re not with Virgin Media or O2.5Views0likes0CommentsRe: We cant find your virgin media account
Hello charlotte983 Sorry to hear of the VMO2 ID issues and frustration getting help with this has caused, we appreciate you taking the time to raise this via the forums. You’ll need a Virgin Media O2 ID to manage Virgin Media services online. It replaces signing in to sites like My Virgin Media or My O2 with two different sets of sign in credentials. This way you’ll only need to remember one set of signing credentials to access all your Virgin Media and O2 services. Our Virgin Media O2 ID is backed by the latest security methods, like passkeys, making your online experience safer and more secure. When you sign in to the Virgin Media and O2 online spaces with your Virgin Media O2 ID, you’ll be able to access all our other apps and spaces on the same device. A Virgin Media O2 ID replaces the need to create separate sign in details for Virgin Media and O2 online spaces. If you have a My Virgin Media or My O2 account and haven’t set up your Virgin Media O2 ID yet, when you sign in to these spaces, just enter the email address you’d usually use to sign in. We’ll then ask you to create your new ID. Otherwise, head to any of our sites and tap Register to sign up and create your Virgin Media O2 ID.2Views0likes2CommentsRe: Delete old virgin.net account
Hello acv Sorry to hear of the email account issues experienced and the concern caused, we appreciate you raising this via the forums and welcome to the community. I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.4Views0likes0CommentsRe: why are you messing up my email??
We're glad to hear you have found a work around for the issue regarding the email access, the steps outlined previously should generate a password to be updated on the outlook app. These are case sensitive and can require manually typing in as opposed to copy and paste.24Views0likes1CommentRe: Virgin Media O2 ID Login Problem
Hello a_t_jackson Sorry to hear of the VMO2 ID issues experienced verifying the account, we appreciate the frustration this can cause and you taking the time to raise this with us via the forums. Just to summarise, you have set up the VMO2 ID but when you try to verify the account you just get stuck in a 'verification loop'? We have heard of numerous issues similar, can you try opening the verification email on a different device and completing it there? For example: Complete the VMO2 set up on a laptop or PC and then open the verification email on another device (like a mobile) and follow the steps whilst keeping the window open on the other devices with the registration. Let us know if this helps, sometimes when trying to complete both on the same device the verification isn't registered.12Views0likes0Comments