Robert_P
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Re: Sky Sports App Pin
Thanks for getting back to me Vizzz and for the requested information. Can you sign into your MyVM account? If so, please go to Account Settings - Sky Devices and there should be an option in there for PIN to change, create or get a reminder sent for the PIN. Let us know if this helps.8Views0likes0CommentsRe: Can't create new account because of old one
Hello oli_tatty Sorry to hear of the issues setting the My Virgin Media account up, we appreciate you raising this via the forums. Usually, the details used to sign into the MyVM account should transfer over when a change of account takes place. Can you confirm if this was just a new package? New account completely? Or related to a house move? Are you trying to do this using the same email address as the old account? Let us know and we'll be happy to take a look. There should be the option to set up the MyVM using a different email address if you have more than one available.16Views0likes2CommentsRe: CA2004 code since engineer visit
Hello Kerr616 It's really disappointing to hear of the service issues experienced since the engineer visit, we appreciate you taking the time to raise this with us via the forums and welcome to the community. We have checked for the error code given and nothing matches CA2004, there is a CS2004 which has a help flow here but it indicates an issue with channels where you have advised none of the channels work. From checking the connection and equipment there does appear to be issues with the power levels which will require a visit. I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.7Views0likes0CommentsRe: Unable to log in to Virgin Media account
Hello benobbs Thanks for posting in regards to the verification issues experienced with your VMO2 ID, we'd recommend if possible, using a different device for the verification via email. For example, go through the registration process on a laptop and then click the verify link sent via email on a mobile device like a phone. We have had issues like this previously and that seems to help get past this stage of verification.8Views0likes0CommentsRe: Unable to log in to Virgin Media account
Hello EveD Sorry to hear of the sign in issues with your VMO2 ID, we appreciate you taking the time to raise this via the forums. Have you been able to sign into the account previously? If so, when were you last able to sign into it? Do you get any error messages when the sign in fails? We have help here for a whole host of VMO2 topics, let us know if they help.5Views0likes0CommentsRe: Help from Forum: Leaving
Hello Elm, Sorry to hear of the account, service, contract and charge issues you've experienced, it's clearly not the level of service we aim to provide. We appreciate you coming back to us via the forums to request further assistance with this. Just for clarification, when moving services as long as the contract remains the same no charges should be applied and the contract should renew from the same point it was prior to moving if no changes to the services are made. We understand from the information given this is slightly different for you, but once a new account is set up and the old one closed. What indicates the old account hasn't been closed?8Views0likes0CommentsRe: Email access issue
Hello Rangersaracen, Sorry to hear of the email access issues experienced, we appreciate you taking the time to raise this with us via the forums. You mention you're also not able to sign into Virgin Media O2, is this after setting up a VMO2 ID and verifying this? If it is the password for the VMO2 ID we can't change this via this platform and you would need to call the team to get this changed.34Views0likes4CommentsRe: Early cancellation fee problem.
Hello AdamBurke Sorry to hear of the confusion around the Early Disconnection Fee's, being asked to provide certain details and to then have them applied anyway. We appreciate you taking the time to raise this with us via the forums and welcome to the community. Can you elaborate on what information was requested and who by? When did you send this to them and have you had any contact or an acknowledgement of receipt?5Views1like0CommentsRe: 10AM Drop Out
Hello NE30, Sorry to hear of the connection issues experienced and the regular drop outs, we appreciate you taking the time to raise this via the forums. We've taken a look and all of the levels and specs for the Hub are within the ranges we'd expect to see, the drop out timings are very specific and to precise to be an area issue and look to be more system/hub based. Are you aware of any changes being made or a reboot timer being set up? Have you tried removing the smart plugs completely to see if the reboot still occurs around these times?2Views0likes0CommentsRe: Intermittent Signal for 3 weeks
From checking the equipment and the spec's everything seems to be within the ranges we'd expect to see. The speeds seem fine but there are multiple disconnects daily, when you spoke to the team, did they explain what the issue was with the Hubs in your area? Did they give you a fault reference at all?17Views0likes1Comment