Robert_P
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Re: £50 Just Eat voucher reward is pointless
Thanks for getting back to us, I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.29Views0likes1CommentRe: £50 Just Eat voucher reward is pointless
Hello ManManFishMan Sorry to hear of the Just Eat promotional code issues, we appreciate you taking the time to raise this via the forums and welcome to the community. We were made aware of some delays with the delivery of these code by universities holding them for seven days. Can you confirm (without giving the actual email address) if this was a university based email address or a personal one set by yourself?69Views0likes12CommentsRe: Unable to log in to MyVM
Hello Pete2174 Sorry to hear of the account access issues experienced via your laptop, we appreciate you raising this via the forums. Can you elaborate on the issues experienced? What happens when you try to access your account via your laptop? Is this across different browsers? We were made aware of an issue where customers trying to sign in were taken to a blank page, we have since been advised that this is now resolved. If you need any further support, please let us know here.17Views0likes0CommentsRe: Unable to access my virgin media account
Hello all, We're sorry to hear of the issues regarding accessing your MyVM accounts, we appreciate you taking the time to raise this via the forums. We were made aware of an issue and it was raised to the team to look into, they have acknowledge the issue but have advised it has now been resolved. Apologies for any inconvenience caused.61Views0likes2CommentsRe: Problem with Ntlworld email
Hello Hiten_M Sorry to hear of the initial email issues experienced and problems since removing from the iPhone, we appreciate you taking the time to raise this via the forums. We can see you have sent a PM to one of my colleagues, this doesn't look to have been requested by my colleague or invited for a Private Message. In regards to the email issues, we have help here on how to set this up via a mobile device. Can you confirm if the same login details allow access via other devices or a browser? Each email app is slightly different, but to set them up you need the right email server settings and your Virgin Media email address and Virgin Media Mail app password. IMAP settings (recommended) Host name: imap.virginmedia.com Username: your full Virgin Media email address Password: your Virgin Media email app password Advanced settings SSL encryption: Enabled Port: 993 (this may be automatically chosen by selecting SSL encryption) Try these and let us know if they help resolve the issue.9Views0likes0CommentsRe: Need some help
Hello Dyl_S Thanks for posting in regards to the issues setting up and accessing your online account, we appreciate the concern this can cause and you letting us know. If you have recently been set up and activated, it can take a couple of days for all of the information to update and allow you to create your online account. If after this time you're till experiencing issues, let us know and we can help further. There is help here for VMO2 ID's which is what is required to access the apps such as the Connect App and MyVM.36Views0likes2CommentsRe: Virgin Media 02ID
Hello Nickywhu1 Thanks for posting in regards to the VMO2 ID issues around the linked email addresses, we appreciate you raising this via the forums and welcome to the community. We link your accounts with the email address you’ve used previously to sign in to My Virgin Media and My O2. If you want to change the email address you use for either your My Virgin Media or My O2 account, you can do so by registering a new Virgin Media O2 ID with a new email address, or by signing in to an existing account that doesn’t have any services associated to it. You can then manually search for the account you want to link. Follow the journey online to set this up and link it to your account. More help with VMO2 ID's can be found here.17Views0likes0CommentsRe: Virgin **bleep** up, Help spent 2 hrs on phone
We can't cancel O2 SIM's via the forums as we're only able to assist with Virgin Media related queries. Apologies for the experience, it appears from what you have advised a new SIM was set up for the new Volt deal instead of using the existing one?19Views0likes0Comments