Virgin TV V6
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Forum Posts

Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

ModTeam by Moderator
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
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Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

Tivo box offline

HiI haven't used my tivo box for sometime due to logistical setup problems, needed a hdmi switch so just used app on fire stick instead. However I now have a new TV which permits me to use my box again however it says channels are not authorised. My ...

alexdc12 by On our wavelength
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Virgin TV V6 box not loading

Tonight my Virgin V6 box does not appear to be loading. Have rebooted several times. Starts with the Welcome, then Starting up, then blank screen followed by No signal. My broadband is working fine as have been using it, and have checked all the cabl...

Resolved! V6 remote rewind stopped working

A few days ago my V6 remote rewind button stopped working.I have:replaced the batteriesreset the v6 boxbeen sent from pillar to post trying to order a new remoteonline through My Virgin Media request ends with a technical issue messageon the telephon...

optmax by Tuning in
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How to get rid of full screen ads

When I switch on my set top box (V6) I am presented with a full screen ad for something Virgin wants to promote at me. Some programme it thinks I want to watch or some channel. Basically this is rude and annoying. I can’t seem to find a way to preven...

Re: Sky Sports UHD FF/Rewind not working properly

I've had this problem since I added the Sky Sports UHD channels last year. Very annoying. I get it on both V6 boxes, on different TVs, and have had a tech out who changed one of the boxes. I'm told that it's been escalated up the VM technical ladder,...

Crumple by Tuning in
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Resident Alien series 3

Please can someone fix Resident Alien series 3, all 8 episodes should be available on demand however episodes 2, 4 and 5 are missing.Thank you.

Resolved! Sky Sports issues

I am having similar issues and it is really spoiling my enjoyment of Sky Sports coverage of live football . I looked at my Video output and all other aspects of a potential solution [reboot tivo V6 , cable check and reseat]  . I manually scrolled and...

Kneelc by Joining in
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Unwatchable glitching

My tv is glitching so badly from the bottom of the screen upwards when watching certain channels or certain recordings. It makes them unwatchable and then we end up just having to delete them. Ive gone through all the help on the app with the box and...

Laurapop by Joining in
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Where has Pluto channel gone?

It seems to have gone missing today. Just a spinning wheel and no message of any sort. Hopefully, it’s just temporary as it is the last Virgin channel that has a American news with CBS.

Renef180 by Joining in
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