Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...
I renewed my contract and virgin sent me another v6 box. My current box is fine and still got lots of recordings on it. Do I need to use the new box?
Is there a compatible big button remote available for an elderly person finding the standard one difficult to operate
Hi, Despite numerous attempts at contacting the customer service team to arrange my second box installation I am struggling to get anywhere. Can somebody please assist in arranging for my second box to be installed? The original installer left me wit...
Can someone please explain what a virtual technician is? After spending last four hours waiting and rarely chatting on virgin app, I have been promised a virtual tech will call me within next four hours to resolve black screen on tv. I’d much rather ...
Hello, I was charged premium Netflix to my bill, so checked the app on my tivo box & an unrecognised account is set to use the app. I have tried logging out of the app multiple times but it logs back in everytime. I have called virgin who says I need...
Hi guys, I recently changed my internet to use google WiFi and use the hub as a router only. This was fine and recently the tv guide has now shown to be announced and then title not found. I can’t connect to a network and unplugged the box and intern...
Hithe remote control for my TiVo is very slow to respond on the screen. Typing numbers or moving between programmes is far too slow. It’s not the remote or the batteries as I see it register the commands by the flashing lights. The TiVo box is old...
Can you add apps to virgin media TV box? Like twitch or WWE network?
HI there i was watching from my v6 box to my tablet, all was working ok, and has been for ages, But all of a sudden in the middle of the video i got the "Cannot Stream , there was a problem streaming this programme. Please check your network and try ...
Also missing are BBC Parliament HD on Ch605 and QVC-SD on Ch740 Restarting the box doesn’t fix it. My Virgin Media states no fault found. :::sigh:::
