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Forum Posts

Resolved! Repeated Pre-Install failures

I moved into a new property in November and pre-ordered VM fibre service (1Gig plus some content streaming).  Intial install date was 21 November.  That got moved, then moved again, then moved again.  Finally engineer showed up on 11 January.  Lovely...

New WiFi installation

  I’ve just received my virgin internet hub. I have sky Q but the sky internet was so bad I’ve just changed my broadband supplier. I’ve received the hub but there is no where to plug it in? I’ve gone to the old van set up as I had it years ago but th...

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Flashing red light-hub 5

Good evening.My neighbour has been out carrying building works bordering on my property.I've returned home tonight and have no internet,flashing red light on hub.No TV service either.No service issues locally.I'm presuming a possible severed cable.Th...

andybrock by On our wavelength
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  • 5 replies
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Constant Red Light on Hub

Hi,I've had a red light on my hub for several weeks and tried all the reset suggestions. This includes:• Turning off the hub and leaving for a few minutes before turning on again• Pushing and holding the reset button for 30 secs• Pushing and holding ...

Resolved! Hub 5 SSID changed by itself (Again)

So I first had this problem back in Oct 22 (but can't revive that post because it's been archived). The Hub 5 renamed itself from VMXXXXXXX to UPCXXXXXXX. The password had not changed! I had done nothing to bring about this change. Nobody seemed to b...

Resolved! Damaged/disconnected on-street cable

Appear to have had my connection broken out with my home, either a disconnected or damaged on street cable, have booked engineer/technician and have read I will be charged £25. Is this correct? It is not through any fault of my own, simply lost inter...

zappo by Joining in
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  • 4 replies
  • 0 kudos