QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Remove old NTL/Virgin cable

Hello. I have an old NTL, now Virgin cable under my gravel drive and would like it disconnecting and the box taking off the wall. The cable has not been used for many years so not on any packages.The cable doesn't have to be taken out of the ground b...

Anonymous by Not applicable
  • 3 replies
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Solid red light on hub 3

Just changed my provider to VM and got my self install kit on Tuesday. Set up fine but got a solid red base light (not due to overheating as it goes red as soon as it’s switched on). Received a text yesterday morning saying the services were now acti...


My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to Yodels delivery depot I got a message from virgin saying sorry for the delay will come on the 11th I stay in y...

Brown box installed without permission

Yesterday afternoon 12/7/2023) I returned home to find a Virgin media brown box had been fitted to the stone wall of my house, which is a LISTED BUILDING AND CANNOT HAVE ANY ADDITIONS TO IT AS IT IS AGAINST PLANNING LAWS. Not only was this done witho...

AnnaW1 by Joining in
  • 2 replies
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Connecting block of flats

Hi,I have purchased a flat in a purpose built block of flats, but unfortunately VirginMedia is not reaching here. However the block next to my address does, according to some maps and research I've done. My address is basically 2 identical blocs of f...

Kamilekk by Joining in
  • 2 replies
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Virgin Wall Socket too far away?

We just moved in to a new house which already had a virgin wall socket, got the Wi-Fi set up fine, when I’ve gone to connect the TV box I’ve realised the wall socket is on the other side of the room from where the telly is and there is no way I can p...

SHick by Joining in
  • 2 replies
  • 0 kudos