HiI have called over the last week or so to try and sort my broadband. I have a new build house that has a virgin box outside and it is definitely serviceable. Nowhere does it say my address on the website or over the phone. I’ve spoken to 4 differen...
So, exchanged on a house purchase this week, moving date of 3rd June.Spent over an hour on "hold" on chat yesterday trying to move my account. Painful to say the least! When I finally got to chat with someone, after many attempts to get me onto a new...
Hi there, I bought a property a while back and there is a whole mess of wires and what looks to be a cable box. This is on a little roof that I can access out of my first floor window. I posted on a community group and several people suggested this l...
I want to ask for some help to deal with the wifi bad signal I get in my bedroom.I live in a house with 3 floors and the router is in the middle, my room is at the bottom and the opposite side of the house from the router (router is in the front of t...
As title said, this issue hasn't been resolved from 4am to 2pm (as for now). We also received a "we fixed the issue" message 1hr ago. Is this some kind of a joke? I got a day off from work because of this as I work from home, but how I'll work tomorr...
I am in the process of buying a new house. Some comparison sites list VM as available at the house, others do not. The residential sales site lists number 12 and 40, and does not list the rest of the properties on that road. The residential sales te...
My internet constantly drops out leaving me having to reset the router as per the virgin check connection app and it’s very frustrating as I work from home two days a week. Is there anything that can be done?
Was told delivery would be 21st May only for Yodel to send me a message stated delivery would not be happening until the 22nd May!I waited, contacted there CS only for a Yodel we chat person to to change my delivery date!!!I contacted VM yesterday on...
Hi, my installation have been delayed multiple times. Sadly I see this is not uncommon, they are still waiting for outside work which they say is happening, but never actually takes place before the install date, which then gets delayed again. last t...
I need to move my tv box and hub a distance away from where it enters the house.i have seen threads asking for a 3 metre extension cable, could I request one please
