So, i ordered a broadband self installation kit, but i haven’t had any emails or anything from yodel or virgin media about it being dispatched or anything, i only have had the 2 emails with the documents and pre contract information.
Meant to have my quick installation package delivered Saturday the 17th august and it hasn’t arrived or any indication why please help
Is it possible to get a longer cable from the wall (red tag) to the tv/broadband splitier (black tag). I am a new customer but the wall box was already installed in my house. This cable is about 1.3m long but I need it to be about 2.5m/3m in order t...
Hi I’m moving my living room around and want to move the tv and pc to the other side of the room but do I need to relocate the wall socket to the other side to? Thanks
Hi, my grandmother has a landline and Tivo currently but would like to add broadband. Despite several conversations with sales/cancellations they are unable to add broadband without upgrading her package and updating the TV box, which she is not comf...
Please send an engineer. Solid Red light for 48 hours. Poor Wi-Fi and unable to work from home, Not overheating. Just a solid Red line on bottom. Tried full reset twice and all other tweaks I'm supposed to try. Tried to call unable to get through...
Hi everyone,When I arranged my move I was notified that I was eligible for a self install and was just wanting to verify that these would work with the kit that I'm being sent?   
The outside brown virgin media cable box / cover is completely broken and come off. I am concerned about the cabling integrity to the natural elements as well as unscrupulous people who can easily cut the wires (It has been done before I'm sure) . I...
Hi there, My omnibox outside was on the pavement last night after being detached from my house. It's in a really stupid place where passer-bys can easily kick off and damage although I think what has happened here is that because the wire running alo...
Our original installation date for our order was 14 June. After various external works (including the contractors connecting us to the wrong box on the street) this has been moved first to 5 July (when the virgin engineer came and found the issue), t...
