Hi All,Virgin Media infrastructure was recently installed in our area and residents have been getting connected for the last 3 months or so. On the postcode checker - everyone on my street has availability, but not my property. All the neighbours who...
I am moving from Cyprus back to UK early February. I placed a Broadband, TV and mobile order on the 22nd of December to ensure everything was ready for our return. Our kit was supposed to be delivered on the 28th of December. However, a family member...
Hi, I've recently joined a broadband plan as a new customer and ordered a new self-installation kit.The kit was not delivered on my chosen delivery date and I haven't received any contact from Virgin regarding the delivery status of the order.The onl...
I reciently had a Technicion visit to assess an issue I had with a replacement HUB4I have never recieved a review invitation & would like to send positive comments his way. How can I do this please.Dave
Hi everyone.I just moved to Limehouse in LondonI signed up for Virgin on November 18th. I selected my installation date as December 7th. As you can guess.. this was delayed. The new date I was given was December 27th.I was contacted on December 22nd ...
I recieved a new Hub 5 (to upgrade from our Hub 3) and have installed it. Whilst we can add laptops, phones and tablets to it mostly OK - the Virgin Apps (VM Connect and My Virgin Media) are unable to connect to the hub and keep saying it needs reset...
Hello I’ve recently purchased self install broadband kit on the 26/12/2023 the date it was meant to be delivered was the 29/12/2023 I’ve had no further emails or tracking information on this order please could somebody tell me where my order is I can...
We have just had a new Hub 3 which I have got up and running and put into modem mode as we have our own router. Normally I would go to 192.168.100.1 for access to the hub 3 but this doesn't work.How would I get into the hub 3 if I wanted to change it...
I noticed today that the power light on my SH3 is permanently red. I followed the instructions on the website and did a pinhole reset but that made no difference. The hub feels quite warm to the touch so I called 150 and was told there is a tempora...
I had started my new virgin media broadband contract on 30th December, but I didn't receive my router yet. Whom should I contact for this?The delivery department is Yodel and they are not confirming anything. They are saying to contact your seller.
