My address isn't showing
My address isnt showing on the website to check packages but two numbers on the street are?
Virgin dug up around the area and installed cables but still not showing for me. Is there anyway I can get this looked at?
Forum Discussion
Hi jakewalcott
Welcome to the community forums
Sorry to hear you're address is not showing as an option to select when looking to sign up.
Have you spoken with our sales team on 0800 183 1234, see if they're able to find your address? If not, they might be able to send out a 'spotter' to see if serviceability is possible for your home.Hi I've have the same problem my address won't show an engineer came out to install the cables with my landlord before the property was built so app the correct cables are already here I've been in contact with the engineer he said he sent off the details of the Property so the address should go live soon I've been waiting for around 2 weeks now and still nothing I spoke to the sales team and all they can tell me is that they can see the address has been sent off to the correct department and I just have to wait the address is live om other providers and even royal mail I don't no why it's taking so long as the engineer helped the landlord set up the property and he even said he has sent off the details to the correct department but he doesn't seem to have any other information for me he is waiting for the address to go live so he can come and wire up my apartment knowing the cables are all installed as he was the one who did it so we know 100% the property can recieve the data from virign media it's just the address issue holding us up now can someone help with this as we maybe have to go with another provider soon me and my partner work from home and are relying on 5g routers at the moment which aren't very ideal for our area coverage
Having the exact same issue I've been speaking with the engineer who installed my cables even he is having trouble getting the address to go live and he's sent off all the relevant information on his end it's a shambles I don't know why it takes them so long and I seen other people waiting months for this to be resolved the engineer says once it live it's a simple set up job for him as well so it's just the address issue holding us up even after the engineer came out to verify the address
Hi Shansd91 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the poor experience you've had 😔
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
