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Virgin media outside box broken

Hongling
Joining in

Hi my virgin media outside box was broken and needs to be fixed how can I get help from virginmedia service team?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

Adduxi
Very Insightful Person
Very Insightful Person

Please post a photo to allow VM to assess the damage.  If you wait here a day or two a VM Mod will pick this up and discuss.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

See where this Helpful Answer was posted

4 REPLIES 4

Adduxi
Very Insightful Person
Very Insightful Person

Please post a photo to allow VM to assess the damage.  If you wait here a day or two a VM Mod will pick this up and discuss.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @Hongling,

Welcome to the Community Forums and thanks for the post.

We're sorry that you have been having this issue with your Omni box, have you since been able to speak to the team with regards to this or are you still having this issue with your box?

Joe

Thanks Joe for your response.I have managed to book an engineer appointment this Saturday.Hopefully that issue can be sorted out.

Thank you, the issue has been sorted out.