So, this is a strange one. My new Wifi kit was supposed to arrive on the 1st. It never did and after 6 days of calls they agreed that it was lost. They told me over the phone that they’d organised a new delivery for today. However, they refused to gi...
Hi,I’m looking to get an update on F010806121. I’ve had no service for 24 hours now, and the expected fix time has been pushed back 5 times already. From 4pm yesterday, to 7pm, to midnight, to 9am this morning, to 1pm and the latest is now 8pm today....
Me and my sister moved house recently and we received our QuickStart kit. We got to the part where we need to connect our isolator cable to our wall socket, but we haven’t been able to find one that would fit it. The only virgin media wall socket we’...
Hi all, not sure if this will be easy to answer but thought it worth a go. I'm currently with BT and have been for a few years, but a couple of years ago I moved into a new house and I've had intermittent trouble with the connection dropping. After m...
Cadent gas digging our road up to replace gas pipes, as you can see they’re very near Virgin Media’s cables near our house, hope they don’t cut them, our VM not switched on yet, this could delay it if they do, VM finished outside us 6 weeks ago.Close...
I just installed my broadband hub 3 and the white light didn't turn up. I could only see orange light throughout despite the fact that it's successfully connected after setting up the password with my phone. Can someone please confirm if that's how i...
Hi there, the cable was accidentally cut but a utility company, how are I arrange for a technician to repair the cable ??I can't get to anyone by phone! Pls help.
Hello all. Just recently, some has main work has been started on our street. Around this same time (possibly coincidental, maybe not) our connection has been getting more and more unstable. The network log on the router is also full of this:Lost MDD ...
I got Virgin broadband 2 days ago and was told I can book a free engineer to install an ethernet socket in the upstairs office room for gaming and work.I can’t find anywhere to do this online. Could anyone please assist me in booking this?
I need a plug for the box attachment on the wall and an engineer is gonna be out earliest Tuesday and other ways to get on of the plugs
