Stephen93
Superfast
Joined 3 years ago
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Do Engineers keep to appointments
As above, we’ve got an appointment booked for today between 1 & 6pm, it’s an XPON area & the connection will be done from a pole several other houses have been done without issue, it said that the work outside will have to be done before the inside installation, but outside hasn’t been done yet. I spoke to VM twice & they say it’ll all be done on the day, do you think it will be? Hopefully it will🙏🙏60Views0likes4CommentsRe: what does installation involve?
The worst thing about VM is their customer service, terrible, they all tell you different things, make broken promises, a lot don’t know what they’re talking about although I’ve not had an issues with the internet, been brillant, as is their Stream Don`t contact CS unless you have to, hopefully you wont have to because their equipment very rarely break downRe: what does installation involve?
I was new to VM in Nov 23, they buried the cable from the street under my lawn then covered it over with with the grass which had been moved to make way for the cable, very neat, There was a hole drilled through the wall, cable fed through & connected to a white VM box inside, then a smaller cable from the box to the hub, all very seemless, the engineer will put the hub where ever you want it, within reason off course In answer to your question, I would definately recommend