Forum Discussion

Stephen93's avatar
Stephen93
Superfast
2 months ago

Do Engineers keep to appointments

As above, we’ve got an appointment booked for today between 1 & 6pm, it’s an XPON area & the connection will be done from a pole

several other houses have been done without issue, it said that the work outside will have to be done before the inside installation, but outside hasn’t been done yet.

I spoke to VM twice & they say it’ll all be done on the day, do you think it will be?

Hopefully it will🙏🙏

4 Replies

  • Update, the engineer rang me to say he’ll be here in 45mins, arrived early, did the pole work then the installation, overall took about 2 hours, we've now got 400 Mbps superb, oh forgot to say Flex box also installed, Sky Sports plus Internet £31 for 2 years 

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team

      Hello Stephen93.

      Thank you very much for letting us know the installation went as smoothly as possible. Great news, you also got the Flex box and the 400Mbps. If we can help with anything else, or if you have any questions? You know where we are. It might also be best to download your online account here 

      Gareth_L

       

  • Correction,  I obviously read the advert wrong no Sky Sports only the free channels, still not bad £31 for 2 years