How to book an engineer for an ethernet socket?

[sophharvs]

I got Virgin broadband 2 days ago and was told I can book a free engineer to install an ethernet socket in the upstairs office room for gaming and work.

I can’t find anywhere to do this online. Could anyone please assist me in booking this? 🙂

[goslow]

VM doesn't install ethernet network sockets. You'd need to find a local installer to do that for you.

[sophharvs]

Oh no really? The sales woman on the phone told me that they did 😞 typical.

[goslow]

If you've only recently joined VM, a top tip for future reference would be to take anything you are told over the phone by VM with a very large pinch of salt, especially is if it is a VM sales person! For arranging anything important by phone with VM, such as contract changes etc., you should record the call if you can, IMHO.

A local electrician, or data/telecoms installer etc. should be able to fit an ethernet socket and cabled link for you between your hub and office/gaming room..

[carl_pearce]

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@sophharvs wrote:

Oh no really? The sales woman on the phone told me that they did 😞 typical.

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Any time I hear the word 'free' I'd question the validity.

[sophharvs]

Ah lesson learned haha! 🤦🏻‍♀️ thank you. In that case, as im a volt customer, is it easy to order a wifi pod? I was told these were ‘free’ also haha.

[jpeg1]

No, it's not easy. You have to justify it using the app. 

[goslow]

Try the info here

https://www.virginmedia.com/broadband/intelligent-wifi

A wired connection between the hub and your office room will, however, give you the most reliable connection between the two areas.