Recent DiscussionsShambolic onboarding - help requested I am in the process of moving both my broadband and two mobiles from Vodafone to VirginMedia O2, and am encountering multiple frustrations. My order was placed on 9 October and the broadband was (suc...VM External Cable Feed in garden to Omnibox on house. The feed is a co-joined (double) attached cable which I presume is telephone & Internet feed which runs from the street into my garden, upto the junction box fixed on the outside of my house, before ...SolvedNeed connections covered with box Hi Wondering if anyone from Virgin themselves can help please? I live in house converted to 3 flats and our one of the connections aren't covered at all so exposed to the elements. One set of co...Hub set up- cables Hi all, I have just recieved my self install parcel and trying to set up the hub, however I keep getting the green flashing light. I have checked the cables and they are in as far as they wil...Hub 5x Modem Mode Is the Virgin Media Hub 5x capable of going into modem mode? I want to use my own router. My install is in a few weeks and this is a big problem and maybe have to cancel my order if I cannot use my o...Can't move my Virgin - told my new address is for a business... but it isn't! Hello. I'm trying to move my Virgin Media broadband and TV to a new flat, but am being told they can't do it, as the address is registered for a business. But the address can be found straight awa...Not received my contract email Hi, I signed up to broadband last Wednesday (22nd October) but haven’t received the email with my contract and so don’t have an account number. The only emails I received was the order confirmation ...Exposed Cable - Outside my boundary Can someone please attend and repair? Order reference number Can someone help me to get order reference number start with ws or ch I have checked all email only number I can find is this RS1045785589 I assume is not their right number, Broadband is already con...New Fibre install understairs - prep work I am having a new 1GB fibre line installed in my house in Manchester. All my network equipment including the router, switches, and related gear is located under the stairs. I am happy to do some pre...
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