Recent DiscussionsReplacement isolator cable request Hello, I have noticed that the coax isolator cable is potentially a little bit damaged as it looks like it's been pinched near the push fit connector into the wall termination box. Is it possible t...Moving Router / Coax Entry I would like to ‘flip’ my lounge which would require the wall box to be moved to a different entry point into the house to enable the router to be moved. Can this still be arranged for existing cust...Installation Delays from November 2025 to January 2026 – Urgent Help Needed Dear Virgin Media Team and Community Members, I am posting this detailed report to highlight the significant delays and poor communication I've experienced with my broadband installation. As a new c...Area Reference code There seem to be a lot of queries from people asking for their area code in order to complete the process of linking the O2 ID to the Virgin Media account. I have the same problem - I signed up in Oc...SolvedMoving hub to different corner of room. Need a longer co-axial cable. So I am moving my living room around and would like to put my hub in another corner of the room, but need a longer co-axial cable I believe you can get 3m ones? Extension Cable for hub 5 Hi, is it possible to get an extension cable for my hub 5, to allow me to move it further away from the wall socket? SolvedVm connect app Hi, I’ve had virgin media a few years and I’ve had issues the last few weeks. An Engineer has been out fixed any line issues and also swapped out my router for a new one. I’ve logged into the router...Just came back from Xmas and Omni box and cabling have been left ruined Just back from Xmas with the family and it's very obvious as it's at front of property - I noticed it straight away coax has been cut through (perhaps a new cable been added?) but in process box has ...Returned white box by accident Hi! I closed my account and sent the broadband back. However, I also shipped small white box with the cable to it. Is it possible to return it? My account number is. [REMOVED] I used Yodel to sh...Failure to install on agreed date On 10th December 2025 I signed up with VM as a new customer. I was told installation would happen today between one and 6 pm. It did not. Despite me waiting in all day no engineer appeared. No phon...
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