QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Router hasn’t been delivered

On the 27/06/23 I purchased a router which was supposed to be delivered on the 30/06/23. Now it’s the 3/07/23 and it still hasn’t been delivered. Anyone else has an issue where it hasn’t been delivered. I’m also unable to create a myvirginmedia accou...

Resolved! Wall Socket Not Working

Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. The wall socket I have within my home does not appear to be working. I think I need an engineer for this as so far I have had the kit fo...

bbrind by Just joined
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No contact from virgin

Hello, I'm new to virgin and ordered TV and broadband 3 days ago. The only contact I have had regarding my order is a text to review pre contract details. I chose to install myself and I am wondering when I will get any further contact about my order...