Hi there, So I’m having Virgin installed soon for the first time in my area and I’m a little concerned. I have one cable coming from what looks like the phone pole across the road down the side of the house to a box.my question is will I be able to h...
I started a switch to virgin media a couple of weeks ago now and I haven’t yet received a welcome email or welcome pack with my account number.when will I receive these?
So first of all thank you Virgin for my new connection, which is much better than sky in my area. I checked my speed an I get 940mb down and 50mb up attached to the router direct. After goin over some paper work I realised it says I was supplied wit...
Hi,I've recently moved house and sadly looks like virgin media is not available at my new address. But after a little bit of search I realised it is available for the houses on the other side of the street.The green street junction seems to be on our...
I don't have the correct wire to plug new one in
Hello all,Does anyone know if that damaged thin cable is the power cable for the external brown box? No Internet this morning, helpline say no problems, so they've called an engineer for tomorrow.We've recently had an engineer to move the Hub interna...
Hi, I had my service installed on the 18th, and the internet is working fine, but I haven't received any welcome email or contract details, and when I try to sign up for a My Virgin Media account it asks for my account number and area reference, neit...
I had a VM Sales Rep come out on Monday 28th Jan 2023 who signed me up to a VM Package. He assured me that I would be able to use a Quick Start as his records showed there was already a Virgin connection to the house. The box arrived with all the ite...
So, I received my Hub 3 this afternoon and I did all the self install as instructed. I have checked and rechecked ten times but not even once has a light come on on the hub.Is this an issue with the hub or with the power supply?
I got virgin to come round and move my router from the back of the house to the front, if you look at the photo is this acceptable i did ask if he was going to move the cover from the back and put it in the front but he told me this is how they do it...
