QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Virgin media not available

Hi,I've recently moved house and sadly looks like virgin media is not available at my new address. But after a little bit of search I realised it is available for the houses on the other side of the street.The green street junction seems to be on our...

Kanan by Tuning in
  • 10 replies
  • 0 kudos

Resolved! Damaged cable?

Hello all,Does anyone know if that damaged thin cable is the power cable for the external brown box? No Internet this morning, helpline say no problems, so they've called an engineer for tomorrow.We've recently had an engineer to move the Hub interna...


No welcome email

Hi, I had my service installed on the 18th, and the internet is working fine, but I haven't received any welcome email or contract details, and when I try to sign up for a My Virgin Media account it asks for my account number and area reference, neit...

Resolved! Engineer Required

I had a VM Sales Rep come out on Monday 28th Jan 2023 who signed me up to a VM Package. He assured me that I would be able to use a Quick Start as his records showed there was already a Virgin connection to the house. The box arrived with all the ite...

Keith72 by Joining in
  • 1 replies
  • 0 kudos

Hub 3 installation

So, I received my Hub 3 this afternoon and I did all the self install as instructed. I have checked and rechecked ten times but not even once has a light come on on the hub.Is this an issue with the hub or with the power supply? 

Cheri by Joining in
  • 5 replies
  • 0 kudos

Resolved! Is this right?

I got virgin to come round and move my router from the back of the house to the front, if you look at the photo is this acceptable i did ask if he was going to move the cover from the back and put it in the front but he told me this is how they do it...