Loss of service - F010806121

[Nikolic]

Hi,

I’m looking to get an update on F010806121. I’ve had no service for 24 hours now, and the expected fix time has been pushed back 5 times already. From 4pm yesterday, to 7pm, to midnight, to 9am this morning, to 1pm and the latest is now 8pm today.

The only update I receive each time via text or the status page is either:

“We have identified the problem and an engineer is on their way”

or

“Our technician is in your area and is working to fix things” 

Neither of which are clearly true. Who do I need to contact for an accurate update and realistic fix time?

[Nikolic]

Miraculously this has now been resolved! Thanks - this thread can be closed/deleted 

[newapollo]

Thanks for updating the thread Nikolic 

It's great to see your connection issues are resolved now.

The 'fix' times are only estimated. Sometimes the fault is more serious than expected, it may need a road digging up,or they may have problems tracing the origin of the fault (sometimes it's due to customers installing their own cabling and which can affect  noise levels and can difficult to pinpoint the exact property causing this)

When yuo do have a problem and there's no fault showing online you should also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

[waterfd]

Mine is still not working been down now for over 24hrs. This is a shambles. I will seriously look to move email but it will be such a faf.