Afternoon.I have the same problem too. I live in Bracknell and currently have Virgin Broadband and TV at my flat. I'm soon to move at the end of the month, just down the road still in Bracknell, and wish to retain my Virgin package. When I check my n...

Websafe

Websafe settings show as off, but I'm still not able to access any content this blocks. I've been on the phone 5 times for nearly an hour each time. Every time I'm told to wait 24hours each time to get this fixed, which still hasn't worked. Not happy...

no service

I had my FTTP installed on Friday 15th September, they physically cut my previous suppliers wire (BT) and installed theirs however they can not get it to work, I have had another engineer and same, says its IT, thing is, I have no broadband for my me...

Activating old WiFi Pod

Hello,I have 2 wifi pods working, I have a 3rd one but this was from an old contract so it is not active on my account anymore. VM won't send a 3rd one out due to this one being deactivated on the account and recognised as my 3rd pod but they are als...

Moved house, install delayed, can't access new account

Short version of long story.We moved house, install at new house planned for morning after move.  Needed external cable works so technician did nothing (believe he could/should have done a "dry install"?).  2 x separate teams did external cable works...

Tv cable - not long enough

Just recently got my virgin package, during set up the cable from the virgin output socket is at the other side of the room and the cable isn’t long enough to reach the tv from the socket. Is there a longer one that can be sent out?     [MOD EDIT: Su...

New Hub5 with incorrect wifi password on set up

New Hub5 connecting QR code claims to that the new box password is incorrect. I have manually input the new password, again the issue remains as a incorrect password.I have spoken with technical twice, one saying the fix will take 2-5minutes, the oth...

No Good place for this... Upgrade to Hub 4 from Hub 3 - return/recycle

Hey,I've recently accepted and received the Hub 4 as a free upgrade as my hub 3 is considered old...Given that I haven't received any letters or flatpack boxes, am I to assume that I just need to recycle the hub 3 myself ? Any Ideas ?