QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Replacement Omnibox Cover needed

Hi  I have the same problem the cover on the brown omni box is cracked and broken leaving the cables exposed to the elements. Just needs a new cover fitting securely. Be very much appreciated Would it be possible to have this replaced please.  

Resolved! MyVM online account registration Problems

Just done a named change due to a death.  trying to register for my VM account online. go through the steps to register and told the account is already registered, so go and ask to reset password and it says email not linked to an account. can someon...

TheWitch by Tuning in
  • 8 replies
  • 0 kudos

Resolved! ONT Terminal Query

HiI have just received a Hub 5 to replace my Hub 3 on a 500Mb to 1Gb upgrade, and the cables supplied are now push fit with compressible splines to hold the plug on the sockets for both the ONT and the Hub 5. Now fitting the new cable to the Hub 5 is...


Gone Away Form

Hello,Again, it’s impossible to reach a human being at Virgin Media and I have to write here.I am moving in to a new place this weekend. Current tenant is with Virgin Media so I thought it would just be easier to open an account. I placed an order bu...

steffier by Joining in
  • 2 replies
  • 0 kudos

Hub 5 flashing blue light.

Had a new hub installed Saturday. Had intermittent Internet Sunday. All day Monday worked fine and been off for the rest of the week, customer service don’t seem to care. When I logged into the router it’s saying obtaining configuration files has any...

anais834 by Joining in
  • 1 replies
  • 0 kudos

Virgin Media Connect App

I am getting an error message "auth type - 1 is not supported" when I try to log into the Connect App on my mobile phone using the "Sign in with a Virgin Media account". It had been working fine up until I changed my contract recently (18 June) from ...

TimVanDyke by On our wavelength
  • 5 replies
  • 0 kudos