Hi, brought a new virgin broadband yesterday, it arrived and when I was about to install, I noticed that my new house doesn't have the wall socket at all. I have tried contacting all your numbers, it rang for 30mins each time with no one picking. I w...
Some issue occured a few times recently so an engineer is coming to check, do they need to get to the wall socket or will they just check from the hub and wire from the wall?
I am new to VM and just received my broadband device.Unfortunately the adapter is not fitting the hub power socket so I cannot start.I called the helpline but it asked me to pay my bill first, or which a direct debit has already been set up.How do I ...
Had my fibre put in today, new hub installed and setup, however my internet has apparently still not been activated. When checking on the MyVirginMedia app, it still says waiting on installation, what’s going on?
Hi I’ve just received my start up pack and connected my tv box however I need a slightly longer isolator cable, how do I go about getting one of these?
Hi, I’ve just moved into a house with two virgin media boxes in the wall. I’m not a customer and don’t plan to be so would like to have them removed as it looks like I have a leak coming through one of them. Can I remove them myself or do I need an e...
On installation of my Fibre and External Box, the contractors damaged the existing BT Openreach wall cover. At a guess the 3rd party contractors decided to remove 2 of the 4 screws and try prise it enough to get the cable through, but as plastic bec...
I’m a new home owner and confused as to what is going on and was wondering if anyone on here could help as VM customer services has been awful. We ordered our broadband on the 24th November and have been constantly pushed back and it is now at the 22...
I have just received a new hub 3 for my recently purchased property. The cat5 CABLES already wired through flat to the office in garden are not registering on the hub (light indicators not on), but the cat6 cable supplied with the new hub does regist...
Hi I have a ‘new’ virgin media account but I’m using the same email as my old virgin media account and therefore can’t login into the connect app as it says the account is deactivated
