I can see this isn't the first time this has been an issue for My Virgin Media app users. I followed the instructions mentioned by a team member in a previous post (cleared app data and cache, deleted app, rebooted device, reinstalled app) but it's t...
Only a quickie...Am I correct in that the external fibre is connected to a Vector Technologies Boostral 720(721?) RFoG micronode. From there, an RF cable goes to the Hub which provides the Ethernet connections WiFi, etc.I totally understand if this i...
We had an engineer visit today for installation of our 1gig broadband, but he couldn't get the wire inside the flat. He took pictures inside and outside and said they will look into what they can do. Reasonably, how long will it take, how long will w...
moving into a new home on 15/12/2023, and desperately trying to find out when /if i can have VM broadband and TV, some houses a couple of hundred yards away have it but on VM website, says not available. Ashberry homes say the house is set up to rece...
I signed up for virgin internet a few days back and have been wanting to sign in to track my order due today but I haven’t received anything apart from pre contract and confirmation of my order? I haven’t received no welcome email which would have my...
HelloUpgraded to 1G package from previously M350got the new Hub 5, installed, activated, but not workingfreshing yellow colorcalled tech support, they have to send a tech to see after one weekanyone can help? I have to WFH but no internet now really ...
I've ordered the self install pack last week, it was supposed to be delivered last Monday, but i have not received a tracking number, or an account number.I don't seem to be able to receive any assistance without an account number. What should i do? ...
Hi. I need to get the cable entry point moved and the internal cable moved round a door frame and into a different room. Hopefully this will be picked up as I can't get through the telephone automation system, so am posting here. Thanks
