Not getting 200mbps
We pay for 200mbps download and we aren't getting it. Also the ping is unreasonably high for what it ought to be. I ran a wired speed test directly to the Super Hub 3 and this was the outcome: See below status from the SH3. Anything out of kilter here? Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 203000000 2.7 40 256 qam 9 2 139000000 5 40 256 qam 1 3 147000000 5.5 40 256 qam 2 4 155000000 5.5 40 256 qam 3 5 163000000 4.6 40 256 qam 4 6 171000000 4.8 40 256 qam 5 7 179000000 3.9 40 256 qam 6 8 187000000 3.9 40 256 qam 7 9 195000000 3.2 40 256 qam 8 10 211000000 2.7 40 256 qam 10 11 219000000 2.5 40 256 qam 11 12 227000000 2.5 40 256 qam 12 13 235000000 2.7 40 256 qam 13 14 243000000 2.5 40 256 qam 14 15 251000000 3 40 256 qam 15 16 259000000 3 40 256 qam 16 17 267000000 3.7 40 256 qam 17 18 275000000 3.7 40 256 qam 18 19 283000000 4.4 40 256 qam 19 20 291000000 4.5 40 256 qam 20 21 299000000 5.5 40 256 qam 21 22 307000000 5.8 40 256 qam 22 23 315000000 5 40 256 qam 23 24 323000000 4.5 40 256 qam 24 Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 40.3 107 0 2 Locked 40.3 43 0 3 Locked 40.3 20 0 4 Locked 40.3 28 0 5 Locked 40.3 17 0 6 Locked 40.9 30 0 7 Locked 40.9 11 0 8 Locked 40.3 16 0 9 Locked 40.3 26 0 10 Locked 40.3 38 0 11 Locked 40.3 42 0 12 Locked 40.3 38 0 13 Locked 40.9 33 0 14 Locked 40.3 38 0 15 Locked 40.3 35 0 16 Locked 40.3 31 0 17 Locked 40.3 40 0 18 Locked 40.3 30 0 19 Locked 40.3 39 0 20 Locked 40.3 30 0 21 Locked 40.3 44 0 22 Locked 40.3 37 0 23 Locked 40.3 39 0 24 Locked 40.3 57 0 Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 49599970 43 5120 64 qam 1 2 36600049 43.3 5120 64 qam 3 3 43100000 43.3 5120 64 qam 2 4 30100000 43.3 5120 64 qam 4 5 23600000 43 5120 64 qam 5 Upstream bonded channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 2 0 2 ATDMA 0 0 4 0 3 ATDMA 0 0 1 0 4 ATDMA 0 0 2 0 5 ATDMA 0 0 1 0 General Configuration Network access Allowed Maximum Number of CPEs 1 Baseline Privacy Enabled DOCSIS Mode Docsis30 Config file cmreg-vmdg505-bbt057-b.cm Primary Downstream Service Flow SFID 107910 Max Traffic Rate 143750047 Max Traffic Burst 42600 Min Traffic Rate 0 Network Log Time Priority Description 10/03/2024 12:13:16 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 09/03/2024 11:45:36 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 09/03/2024 01:38:50 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/03/2024 23:45:36 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 04/03/2024 18:15:36 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 02/03/2024 11:45:36 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 28/02/2024 01:27:31 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 27/02/2024 23:45:36 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 26/02/2024 18:34:35 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 24/02/2024 11:45:36 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 22/02/2024 02:58:55 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 21/02/2024 17:35:54 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 21/02/2024 14:32:22 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 13/02/2024 21:04:25 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 09/02/2024 16:13:23 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 08/02/2024 23:46:13 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 06/02/2024 04:06:32 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/02/2024 11:46:13 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 02/02/2024 02:23:38 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 01/02/2024 23:46:13 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;Solved
Internet crashing multiple times a day.
Hello, a few months ago we upgraded our wifi to Virgin Media's 1.1gbps internet, everything was running smoothly until recently where we've noticed that the internet keeps crashing/dropping connection. Whilst this has only occurred a couple of times for me on my ethernet, mobile devices seem to be having a lot of trouble, I also noticed some errors in the network logs aswell as some potentially abnormal readings on the upstream/downstream channels, if there are any tech experts out there I'd appreciate some advice on what this issue might be.Keep Hub5 from old account and remove new Hub3 ?
Hi ive started a new post on this subject as I haven’t had a response from a Virgin Employee on my other post which I’m hoping to do please. Up until last week, March 31st, we had M250 18 month contract package in my partners name, during the initial setup we had WiFi issues back on this connection and a technician swapped us from the Hub3 to the Hub5 which has been perfect ever since. 2 days ago we started our new contract under my name, (we were advised to do it this way by Virgin Media salesman to get the best price) Same M250 package, I did ask when siginging for the new package about keeping the Hub5 due to the previous issues and was told Virgin only send out Hub4’s and Hub5’s, clearly this was incorrect as we’ve been sent a Hub3, with a new router - the Hub3 , we instantly have WiFi issues (Ethernet is fine) basically it can’t reach the rooms downstairs - we can sit on one side of the sofa and get WiFi (not great speeds though) and move to the other end of the sofa and get nothing, unfortunately this also means the Amazon firestick can’t get a speed over 3Mbps (we got over 100Mbps with the Hub5) so we get constant buffering, and no home screen message with no WiFi at all at times. We consistently got speeds of over 200Mbps on the old Hub5 all over the home, we now have spots where get no connection and where we do get WiFi the speeds are between 3Mbps and 15Mbps. The hub5 from the old contract is sat upstairs, unplugged, can I please ask a Technician re-configure the Hub5 to work with the new connection and fix my issue? As it is tried and tested and will sort this issue, also will save me lots of time with phone calls to Virgin explaining this. Thank youSolved5.6KViews0likes46Comments
Internet crashing multiple times a day.
Hello, a few months ago we upgraded our wifi to Virgin Media's 1.1gbps internet, everything was running smoothly until recently where we've noticed that the internet keeps crashing/dropping connection. Whilst this has only occurred a couple of times for me on my ethernet, mobile devices seem to be having a lot of trouble, I also noticed some errors in the network logs aswell as some potentially abnormal readings on the upstream/downstream channels, if there are any tech experts out there I'd appreciate some advice on what this issue might be.
