Frustrated with low speeds :-(
Hello due to my circumstances I am on the Essentials package and have had nothing but trouble with it Signal keeps dropping and today they said there's an intermittent fault they are working on and I had no signal at all for a while I am a Grandmother who is raising her teenage Grandson with Autism on her own He NEEDS to be connected to the internet for his well being as even at 18 he watches Cbeebies and his favourite music video's as his mental age is around 6 and he has limited speech I need the internet too as everything is done online and I need it to work! I also do not drive so shopping online is essential My area seems to suffer a lot of internet issues and only an O2 mobile signal ( just about ) works in this area , NO other mobile provider signal and we are not even out in the sticks , but almost! I am thinking of UPGRADING to a Volt internet package if possible as I am on a basic £8 a month O2 mobile contract I tried ringing VM today but I was too late ( after 6pm ) but this LOW signal is getting me down now and big man get's distressed when we LOSE signal completely like today or it goes super slow etc!! :-( It took me 2 hours yesterday to do a simple Just Eat grocery shop for essentials as it was SO slow indeed! I have had so many promises from VM over the years , am told to reset router etc but nothing helps and I was wondering if I change the package to the VOLT M250 which is only £3.99 more than what I am paying would it actually make a difference in having good internet connection over poor connection and speeds please? It seems to be the actual connection which is poor and intermittent rather than the speed being the issue? Which worries me I tried the pods but they did absolutely nothing at all!! I do currently just have the 54Mbps package ( the highest Mbps on the Essentials social tariff ) and on the Volt package it is 264Mbps for their most inexpensive package I don't suppose we would get a new router with the switch? My concern is this one is around 3-4 years old Also my concern is if I get hooked into the Volt 24 month contract and the signal is still rubbish I am STUCK and cannot leave! :-( :-( I am SO unsure as what to do and any advice would help please??Solved80Views0likes4CommentsSlow decline in Gig1 speeds and now getting <565 Mbps - the minimum download speed
Besides complaining to Virgin Media, is there anything I can do? Here's proof from Virgin Media's own speedtest: Here's a typical speedtest.net result: Here's data over the past month showing a slow decline in speed (a raspberry pi runs a speedtest every couple of hours): Normally the speeds max out the 1 GB/s network interface, here's data going back a year: I rebooted the router at the end of July (no change to speed) and rebooted again at the start of September when I noticed the speeds dropping. I have tested the speed on my main computer, directly cabled into the router, and on two separate raspberry pis (a 4 and a 5) with CAT6 cable. There is nothing untoward in the router logs, these are the only critical entries: [Mod - MAC addresses images removed] Thanks for any advice you can offer to help diagnose/fix this issue.220Views0likes16CommentsVirgin what have you done - Hub 5X
My Internet never best but could handle Teams and Roblox and didnt Buffer and i could download Last Wednesday Outage Last Thursday Firmware Update Since been awful Virgin say is a problem and then say all resolved , spent hours on chats , emailed CEO , log a complaint they close it :(126Views0likes3CommentsCan I change mid contract
Hello, This is probably common but I can't find my answer. We're on our second round of M125, currently at £35. The M350 is currently advertised for £27. Can I snag this deal even if I pay the exit fee? If there's one. I see it as if I still save overall more per month compared to the exit fee, it's a win1KViews0likes12CommentsEmbarrassingly slow speed
My internet speed the last few weeks has been incredibly slow compared to what it was before. Typically I have been able to break at least 50mb/s on my computer but as of the last few weeks I can barely break 20mb/s with occasional dips to <10mb/s for considerable periods of time. I have gone through each step typically recommended on the status check website including: resetting the router, changing position and re-plugging. I've even tried alternative methods like changing my DNS IP on the computer to see if that was the issue but to no avail. If anyone could please look into my router for me I would really appreciate it. I can provide the name account holder and additional details if needed. I will also confirm that this is not an issue with my computer as the Wi-Fi is also very slow even when I'm right next to the router. FYI I use an ethernet cable. Mod Edit : Image removed298Views0likes12CommentsWiFi Speed is fluctuating.
Recently switched from 70mbps to Virgin 125. Noticed that the WiFi speed fluctuates a lot. I have done some speed test on my phone in the same place within minutes apart and it changes a lot I think. When I was streaming with BT on 70mbps my tv never buffered but it is buffering with Virgin's supposedly faster broadband. Is this normal or there is something wrong?62Views0likes2CommentsWired v Wireless uploads
Can anyone help identify what might be causing an issue with upload speeds over a wired connection. I have the Gig1Volt service with a couple of wifi boosters running and a number of wired devices. At the hub I get 1148mbps download and 151 mbps upload. At the device (win laptop) using wireless I get 399mbps download and 107mbps upload, while wired I get 900mbps download but less than 2mbps upload. This slow upload speed obviously causes issues. Grateful for any suggestions.133Views0likes6Comments7 days in… is it worth it
7 days in on the 1GB service, the connection to my devices is up and down. Depends who’s doing what…. Never had this on BT 900. So got me questioning the equipment supplied, the service (is it over subscribed and can’t deliver), poor quality installation?, who knows. Too many variables. Spoke with a few in the area who have taken the service on all have said issues to begin with, installation and or service related. I’ve had a taste of the customer service line this week got me wondering is it really worth it. I’ve heard all the ‘it takes 48 hrs or 10 days to settle down’ depends if you speak to CS or the sales contact. Ditch and switch whilst I still can in the 14 day cooling off?Solved331Views1like12Comments