Network speed
Good evening everyone! I have just signed a new contract with Virgin Media and currently awaiting for my appointment on the 29th. I mainly picked VM as I am already an O2 customer and wanted to take advantage of the Volt benefits. I have noticed however that the O2 signal in my new flat is awful! Super slow and non existent. Should I be worried about my future broadband as well? Thank you!
Gaming lag on Hub 4 with 250Mb service
Good evening, I've been seeing occasional packet loss on my connection and friends say I am lagging in games. I'm on a 250Mb service with a Hub 4. The speed is usually OK but can drop right down at times to below 10Mb upstream (normally it's 25Mb upstream). I'm connected from the PC to Hub with an Ethernet cable. I looked at the Hub stats which I've posted below. 3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 3 154750000 5.599998 38.983261 QAM256 3 1 138750000 6.900002 38.983261 QAM256 1 2 146750000 6.300003 40.366287 QAM256 2 4 162750000 5.000000 38.983261 QAM256 4 5 170750000 4.599998 38.983261 QAM256 5 6 178750000 4.099998 38.983261 QAM256 6 7 186750000 3.799999 40.946209 QAM256 7 8 194750000 3.500000 40.366287 QAM256 8 9 202750000 2.900002 40.366287 QAM256 9 10 210750000 2.500000 40.946209 QAM256 10 11 218750000 1.799999 38.983261 QAM256 11 12 226750000 1.299999 38.983261 QAM256 12 13 234750000 1.000000 38.983261 QAM256 13 14 242750000 0.799999 40.366287 QAM256 14 15 250750000 0.799999 40.946209 QAM256 15 16 258750000 0.799999 40.366287 QAM256 16 17 266750000 0.400002 40.366287 QAM256 17 19 282750000 -0.299999 40.366287 QAM256 19 20 290750000 -0.599998 40.366287 QAM256 20 21 298750000 -0.700001 40.366287 QAM256 21 22 306750000 -0.700001 40.366287 QAM256 22 23 314750000 -0.700001 40.366287 QAM256 23 24 322750000 -1.099998 38.605377 QAM256 24 25 330750000 -1.200001 40.366287 QAM256 25 26 338750000 -1.500000 38.983261 QAM256 26 27 346750000 -2.200001 38.983261 QAM256 27 28 354750000 -2.900002 38.983261 QAM256 28 29 362750000 -2.900002 38.983261 QAM256 29 30 370750000 -3.000000 38.605377 QAM256 30 31 378750000 -3.500000 38.605377 QAM256 31 32 386750000 -3.599998 38.983261 QAM256 32 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 33 96 4K 1840 QAM256 759 3.1 Downstream channels Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile) 33 Locked 28 -20.2 1565054768 115 3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 30100000 37.020599 5120 KSym/sec 64QAM 4 2 43100000 37.770599 5120 KSym/sec 64QAM 2 3 36600000 37.520599 5120 KSym/sec 64QAM 3 4 23600000 37.020599 5120 KSym/sec 16QAM 5 5 49600000 38.270599 5120 KSym/sec 16QAM 1 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 6 10.4 42.1 2K QAM128 3.1 Upstream channels Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 6 OFDMA 208 53.4 5 0 Does anyone think I need to arrange an engineer for these stats please? Only things I can see is roughly a 10dB variance as the power trails off on the downstream channels and the upstream can't maintain 64QAM on all channels. From the main cable in from the road, there is one splitter with two outlets. One is for this Hub 4 and the other for a V6 TV box in another room. That's it. I walked around the house and the cables look in good condition. All connectors are snug on the screw terminals. TV channels seem OK. I'd be very grateful for any advice please. Thank you for reading.
Renewed online but...
Because of the price increase, I had a look to see if I could renew online, and much to my surprise, it was offering me 250M for £20 less than the post-price increase I would have been paying for 125M, so I renewed. I got all the contracts (and printed them out) emailed to me. Emailed confirmation from "webteam". So I waited about an hour then restarted my modem to pull down the updated configuration file, and start enjoying the new speed.. However, the modems configuration file shows no changes after restarting the modem. How long is it going to take to get my new speeds please?Can I change mid contract
Hello, This is probably common but I can't find my answer. We're on our second round of M125, currently at £35. The M350 is currently advertised for £27. Can I snag this deal even if I pay the exit fee? If there's one. I see it as if I still save overall more per month compared to the exit fee, it's a winsudden decline in Mbps being reported by speedtest using Chrome
I routinely check and record my speeds to keep an eye on what I pay for vs what I get... on average I'd say I'm around the 900Mbps mark and happy with that on a 1GB subscription. Have done this for years. ethernet connected, third party router, VM Hub 5 in modem mode But since the turn of the year it fell off the cliff....way down 😕 Initially I opened a VMchat and said my connection speed was looking slow and they said "we can see an issue with your router we'll arrange an engineer" ...the date set was the same day I had also got info they were doing works in my area midnight-3am. I also wasn't convinced the VMagent realised the Hub5 was in modem mode. However after coming off the VMchat I ran the speedtest in an alternate browser and got a VERY different result, so cancelled the engineer. Nearly double! Chrome was around the 370/98 Mbps mark, Safari 782/100 Mbps. Same computer, same ethernet connecting, two different browsers. ....to throw a huge spanner in my investigation I was on a Win11 ethernet computer in another room and Chrome gave me a result of 209/856 (yes - upload was massive compared to download 😳). But I digress. Digging a little, I'm down the rabbit hole of turning off extensions in Chrome, clearing cache, fresh profile yadda yadda but no dice. If I use Chrome I'm seeing a HUGE decline in the reported speeds Anyone else?Random drops in speed continue after engineer visit
Hi, Everyone I Have joined VM in summer 2024. I had a engineer visit a week or so ago due to constant slow speed actually VM emailed me saying something isn't right and they would require an engineer to come, he did mention the cable outside has been slightly damage and nothing much more in depth but he did manage to "tidy up". However since the past few days constantly around 7-9pm there is that random lag long lieutenancy when doing speed test and hardy going up to 30-40 mbps , during the day it is a stable good 130mpbs speed. It's a HUB 3 btw. Any ideas what to do its annoying it bugs out even when you try watching Netflix during that periodRe: Upgraded to 1Gb but getting 500mb speeds
I am having the same issue. I was on 500mbps before, and used to get around 450mbps. I cancelled my contract and just before my Sky install I was offered 1000mbps to stay with Virgin... I stayed and got the new hub... but I am still getting only around 200-450mpbs. Its as if the new speeds have not been activated as its literally no different and was the only reason I stayed and didn't just move to Sky and have cheaper 500mpbs with them. Lucky I am in my 14 days still so I might just cancel and still move to Sky anyway if its not resolved.
