Internet crashing multiple times a day.

Question

Hello, a few months ago we upgraded our wifi to Virgin Media's 1.1gbps internet, everything was running smoothly until recently where we've noticed that the internet keeps crashing/dropping connection. Whilst this has only occurred a couple of times for me on my ethernet, mobile devices seem to be having a lot of trouble, I also noticed some errors in the network logs aswell as some potentially abnormal readings on the upstream/downstream channels, if there are any tech experts out there I'd appreciate some advice on what this issue might be.

Stephen090704 · Answer

Cable modem status (forgot to include this above)

carl_pearce · Answer

Do you have fibre to the outside of your home, then coax on the inside?So your outside connection looks like:

Stephen090704 · Answer

Of course! that's how most people get their 5G these days.

carl_pearce · Answer

Stephen090704&nbsp;wrote:Of course! that's how most people get their 5G these days.Not sure what you mean?VM have three types of connection.Depending on the type depends on if the power levels are acceptable on the upstream channels.

Stephen090704 · Answer

Ah right, my box outside looks exactly like this one. Not sure if that helps I'm not too familiar with it.

In the past the status website did mention of an intermittent signal issue and we had engineers in the past come to fix the WiFi frequency due to noise levels.

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Internet crashing multiple times a day.

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